Payment and delivery
From the ordering process to the cost of shipping – here you will find all the important information you need to know about ordering from the Loxone webshop. Do you have questions about ordering from the Loxone Webshop? Feel free to send us an email at [email protected]
Ways to pay
BACS
You can pay for all your orders in advance by bank transfer (BACS). Your order will then be processed immediately upon receipt of payment.
Credit/debit card
You can pay by credit or debit card. Just select “Credit Card” as “Payment Type”. We accept MasterCard, Visa, American Express, Maestro, Diners Club and Discover.
From March 10, 2025*, a surcharge of 1.9% will be automatically applied to credit card payments. This does not apply to the UK and US markets which are serviced by dedicated webshops and warehouses.
*This applies to all countries except for: Canada, Guernsey, Isle of Man, Jersey, Mexico, United Kingdom, United States.
Delivery charges
Free shipping to the UK for all Gold, Platinum and Flagship Partners, on all webshop orders. For orders not qualifying for free delivery, charges below apply:
| Andorra | 29,90 € |
| Albania | 49,90 € |
| Austria | 8,90 € |
| Belgium | 11,90 € |
| Bulgaria | 19,90 € |
| Canada | 40.00 $ |
| Chile | 99,90 € |
| Colombia | 99,90 € |
| Costa Rica | 199,90 € |
| Croatia | 19,90 € |
| Cyprus | 99,90 € |
| Czech Republic | 290 CZK |
| Denmark | 11,90 € |
| Dominican Republic | 99,90 € |
| Ecuador | 199,90 € |
| Egypt | 99,90 € |
| England | 8,50 £ |
| Estonia | 19,90 € |
| Finland | 19,90 € |
| France | 11,90 € |
| Germany | 11,90 € |
| Greece | 19,90 € |
| Guernsey | 8,50 £ |
| Hungary | 11,90 € |
| Ireland | 14,90 € |
| Isle of Man | 8,50 £ |
| Iceland | 39,90 € |
| India | 99,90 € |
| Italy | 11,90 € |
| Jamaika | 199,90 € |
| Jersey | 8,50 £ |
| Kosovo | 39,90 € |
| Liechtenstein | 10.90 CHF |
| Latvia | 19,90 € |
| Lithuania | 19,90 € |
| Luxembourg | 11,90 € |
| Macedonia | 49,90 € |
| Malaysia | 199,90 € |
| Malta | 99,90 € |
| Mexico | 100.00 $ |
| Montenegro | 39,90 € |
| Netherlands | 11,90 € |
| Nigeria | 99,90 € |
| Northern Ireland | 8,50 £ |
| Norway | 39,90 € |
| Peru | 99,90 € |
| Poland | 14,90 € |
| Portugal | 19,90 € |
| Romania | 19,90 € |
| Saudi Arabia | 99,90 € |
| Scotland | 8,50 £ |
| Serbia | 39,90 € |
| Sweden | 19,90 € |
| Slovakia | 11,90 € |
| Slowenia | 19,90 € |
| South Africa | 99,90 € |
| Spain | 19,90 € |
| Switzerland | 10.90 CHF |
| Turkey | 59,90 € |
| UAE | 99,90 € |
| United States | 15.00 $ |
| Wales | 8,50 £ |
For delivery to countries outside this list, the buyer must arrange their own courier service.
All prices are listed without VAT.
Shipping times
Delivery times vary by country and are not guaranteed
Country: |
Average shipping time: |
| Austria, Germany, Czech Republic, Switzerland, Liechtenstein | 1-5 Working Days |
| Belgium, Slovakia, Italy, France, Luxemburg, Netherlands, Slovakia | 2-6 Working Days |
| Hungary | 3-6 Working Days |
| Spain | 4-6 Working Days |
| United Kingdom | 1-2 Working Days |
| Other EU countries | 2-10 Working Days |
Our delivery time is also based on product availability, although all products are usually always available.
Only in exceptional cases can there be delayed delivery times.
Attention: Shipping surcharge
During the last few years we have been able to keep a flat rate for shipping to the countries where we deliver to, independently of the order quantity. With the addition of Quadral products, some of which may require pallet shipping, a shipping surcharge will be added with immediate effect. This surcharge will be charged once per order regardless of the quantity ordered.
This applies only to countries for which we offer deliveries, which are listed above. As for the countries where we don’t deliver to, the buyer must arrange their own courier service as usual.
Here you are an overview of the articles for which the shipping surcharge applies, and a list with the costs applied for each country we ship to:
Additional information
Order processing
After submitting your order to us, you will receive an order confirmation via e-mail. When your order is shipped you will receive an invoice and a UPS tracking number so that you can follow its progress all the way to your door.
Foreign currency payments
Please note that the cost of transferring money from abroad must be met by the buyer. This is explicitly indicated in the transfer.
