Payment and delivery

From the ordering process to the cost of shipping – here you will find all the important information you need to know about ordering from the Loxone webshop.

Ways to pay


You can pay for all your orders in advance by bank transfer (BACS). Your order will then be processed immediately upon receipt of payment.

Credit/debit card

You can pay by credit or debit card. Just select “Credit Card” as “Payment Type”. We accept MasterCard, Visa, American Express, Maestro, Diners Club and Discover.

Delivery charges


Free shipping to the UK for all Gold, Platinum and Flagship Partners, on all webshop orders. For orders not qualifying for free delivery, charges below apply:


Andorra 19,90 €
Albania 49,90 €
Austria 5,90 €
Belgium 7,90 €
Bulgaria 14,90 €
Canada 40.00 $
Cyprus 14,90 €
Czech Republic 204 CZK
Denmark 9,90 €
Germany 7,90 €
Egypt 99,90 €
England 8,50 £
Estonia 14,90 €
Finland 14,90 €
France 9,90 €
Greece 14,90 €
Guernsey 8,50 £
Hungary 7,90 €
Ireland 14,90 €
Isle of Man 8,50 £
Island 39,90 €
Italy 7,90 €
India 99,90 €
Jersey 8,50 £
Kosovo 39,90 €
Croatia 19,90 €
Latvia 14,90 €
Lithuania 14,90 €
Luxembourg 7,90 €
Macedonia 49,90 €
Mexico 100.00 $
Malta 14,90 €
Montenegro 39,90 €
Netherlands 7,90 €
Nigeria 99,90 €
Northern Ireland 8,50 £
Norway 24,90 €
Poland 14,90 €
Portugal 14,90 €
Romania 14,90 €
Saudi Arabia 99,90 €
Scotland 8,50 £
Serbia 39,90 €
Sweden 9,90 €
Slovak 7,90 €
Slowenia 7,90 €
South Africa 99,90 €
Spain 14,90 €
Turkey 59,90 €
UAE 99,90 €
United States 15.00 $
Wales 8,50 £


For delivery to countries outside this list, the buyer must arrange their own courier service.

All prices are listed without VAT.

Shipping times

Delivery times vary by country and are not guaranteed

Average shipping time:
Austria, Germany, Czech Republic 1-5 Working Days
Belgium, Slovakia, Italy, France 2-6 Working Days
Hungary 3-6 Working Days
Spain 4-6 Working Days
United Kingdom 1-2 Working Days
Other EU countries 2-10 Working Days

Our delivery times also depend on product availability. The availability of a product is displayed on the webshop page for that product. Deliveries may be part-shipped to avoid delays where some items are not available.

Attention: Shipping surcharge

During the last few years we have been able to keep a flat rate for shipping to the countries where we deliver to, independently of the order quantity. With the addition of Quadral products, some of which may require pallet shipping, a shipping surcharge will be added with immediate effect. This surcharge will be charged once per order regardless of the quantity ordered.

This applies only to countries for which we offer deliveries, which are listed above. As for the countries where we don’t deliver to, the buyer must arrange their own courier service as usual.

Here you are an overview of the articles for which the shipping surcharge applies, and a list with the costs applied for each country we ship to:

Additional information

Order processing

After submitting your order to us, you will receive an order confirmation via e-mail. When your order is shipped you will receive an invoice and a UPS tracking number so that you can follow its progress all the way to your door.
Foreign currency payments

Please note that the cost of transferring money from abroad must be met by the buyer. This is explicitly indicated in the transfer.

Concerned you have a faulty product? Get in touch with us by email or phone us. You can contact technical support via [email protected] or call +43 7287 7070 736.