Payment and delivery

From the ordering process to the cost of shipping – here you will find all the important information you need to know about ordering from the Loxone webshop.

Ways to pay

BACS

You can pay for all your orders in advance by bank transfer (BACS). Your order will then be processed immediately upon receipt of payment.

Credit/debit card

You can pay by credit or debit card. Just select “Credit Card” as “Payment Type”. We accept MasterCard, Visa, American Express, Maestro, Diners Club and Discover.

Delivery charges

 

Free shipping to the UK for all Gold, Platinum and Flagship Partners, on all webshop orders. For orders not qualifying for free delivery, charges below apply:

 

Andorra 29,90 €
Albania 49,90 €
Austria 8,90 €
Australia 99,90 €
Belgium 11,90 €
Bulgaria 19,90 €
Canada 40.00 $
Croatia 19,90 €
Cyprus 99,90 €
Czech Republic 290 CZK
Denmark 11,90 €
Germany 11,90 €
Ecuador 99,90 €
Egypt 99,90 €
England 8,50 £
Estonia 19,90 €
Finland 19,90 €
France 11,90 €
Greece 19,90 €
Guernsey 8,50 £
Hungary 11,90 €
Ireland 14,90 €
Isle of Man 8,50 £
Iceland 39,90 €
India 99,90 €
Italy 11,90 €
Jersey 8,50 £
Kosovo 39,90 €
Liechtenstein 10.90 CHF
Latvia 19,90 €
Lithuania 19,90 €
Luxembourg 11,90 €
Macedonia 49,90 €
Malaysia 99,90 €
Malta 99,90 €
Mexico 100.00 $
Montenegro 39,90 €
Netherlands 11,90 €
Nigeria 99,90 €
Northern Ireland 8,50 £
Norway 39,90 €
Poland 14,90 €
Portugal 19,90 €
Romania 19,90 €
Saudi Arabia 99,90 €
Scotland 8,50 £
Serbia 39,90 €
Sweden 19,90 €
Slovakia 11,90 €
Slowenia 19,90 €
South Africa 99,90 €
Spain 19,90 €
Switzerland 10.90 CHF
Turkey 59,90 €
UAE 99,90 €
Ukraine 39,90 €
United States 15.00 $
Uzbekistan 99,90 €
Wales 8,50 £

 

For delivery to countries outside this list, the buyer must arrange their own courier service.

All prices are listed without VAT.

Shipping times

Delivery times vary by country and are not guaranteed

Country:
Average shipping time:
Austria, Germany, Czech Republic, Switzerland, Liechtenstein 1-5 Working Days
Belgium, Slovakia, Italy, France, Luxemburg, Netherlands, Slovakia 2-6 Working Days
Hungary 3-6 Working Days
Spain 4-6 Working Days
United Kingdom 1-2 Working Days
Other EU countries 2-10 Working Days

Our delivery time is also based on product availability, although all products are usually always available.
Only in exceptional cases can there be delayed delivery times.

Attention: Shipping surcharge

During the last few years we have been able to keep a flat rate for shipping to the countries where we deliver to, independently of the order quantity. With the addition of Quadral products, some of which may require pallet shipping, a shipping surcharge will be added with immediate effect. This surcharge will be charged once per order regardless of the quantity ordered.

This applies only to countries for which we offer deliveries, which are listed above. As for the countries where we don’t deliver to, the buyer must arrange their own courier service as usual.

Here you are an overview of the articles for which the shipping surcharge applies, and a list with the costs applied for each country we ship to:

Additional information

Order processing

After submitting your order to us, you will receive an order confirmation via e-mail. When your order is shipped you will receive an invoice and a UPS tracking number so that you can follow its progress all the way to your door.
Foreign currency payments

Please note that the cost of transferring money from abroad must be met by the buyer. This is explicitly indicated in the transfer.
Issues/faults

Concerned you have a faulty product? Get in touch with us by email or phone us. You can contact technical support via [email protected] or call +43 7287 7070 736.