Payment and delivery
From the ordering process to the cost of shipping – here you will find all the important information you need to know about ordering from the Loxone webshop.
Ways to pay
You can pay for all your orders in advance by bank transfer (BACS). Your order will then be processed immediately upon receipt of payment.
You can pay by credit or debit card. Just select “Credit Card” as “Payment Type”. We accept MasterCard, Visa, American Express, Maestro, Diners Club and Discover.
Free shipping to the UK for all Gold, Platinum and Flagship Partners, on all webshop orders. For orders not qualifying for free delivery, charges below apply:
|Czech Republic||204 CZK|
|Isle of Man||8,50 £|
|Northern Ireland||8,50 £|
|South Africa||99,90 €|
|United States||15.00 $|
For delivery to countries outside this list, the buyer must arrange their own courier service.
All prices are listed without VAT.
Delivery times vary by country and are not guaranteed
Average shipping time:
|Austria, Germany, Czech Republic||1-5 Working Days|
|Belgium, Slovakia, Italy, France||2-6 Working Days|
|Hungary||3-6 Working Days|
|Spain||4-6 Working Days|
|United Kingdom||1-2 Working Days|
|Other EU countries||2-10 Working Days|
Our delivery times also depend on product availability. The availability of a product is displayed on the webshop page for that product. Deliveries may be part-shipped to avoid delays where some items are not available.
Attention: Shipping surcharge
During the last few years we have been able to keep a flat rate for shipping to the countries where we deliver to, independently of the order quantity. With the addition of Quadral products, some of which may require pallet shipping, a shipping surcharge will be added with immediate effect. This surcharge will be charged once per order regardless of the quantity ordered.
This applies only to countries for which we offer deliveries, which are listed above. As for the countries where we don’t deliver to, the buyer must arrange their own courier service as usual.
Here you are an overview of the articles for which the shipping surcharge applies, and a list with the costs applied for each country we ship to: