Loxone Intercom & Intercom XL

CONTENTS

The first set of steps are a guide on how to get the intercom setup and configured. Skip these instructions if you have already got it set up and configured and are just looking for troubleshooting tips and how to set up the video and audio modules.

-> Skip setup

Step 1. Assembly and Connection
Step 2. Network Search
Step 3. Setup Intercom Video
Step 4. Setup Intercom Audio
Step 6. Changing Access Details
Step 7. Door Controller

It is highly recommended that you set up the intercom and get it running on the client’s home network BEFORE mounting it to the wall as some steps require access to the back of the intercom.

STEP 1: ASSEMBLY & CONNECTION

It is recommended that you mount the intercom with the top edge being 170cm above the ground.

  • Connect an RJ45 cable (ethernet cable) to the home network and the Data in port on the supplied POE Injector (Power Over Ethernet)
  • Connect an RJ45 cable to the “Data & Power out” port on the POE Injector. Connect the other end of this RJ45 cable to the Intercom’s “input” port.
  • Provide power to the POE Injector.
  • For Ethernet connections of over 100 meters, a different connection must be used, e.g. Fibre optic.
  • With a cable length of >100 meters, it is recommended to place the POE injector as close to the intercom as possible.
  • A data rate of 2 MBit minimum is required for adequate audio communication.
  • A data rate of 10 MBit is required for adequate video connections.

STEP 2: NETWORK SEARCH

After the Intercom has been connected to the network and powered on (step 1), it can then be configured in Loxone Config. Once you have connected to the Miniserver you will be able to find the Intercom under a network device search.

 

Selecting “Network devices” in the periphery will bring up a “Network device search” in the top ribbon. By selecting this button, you will then be greeted by a window that will list devices that are on your network.

Please note that despite the music server appearing instantly, it can take a short while for the intercom modules to appear.

2 modules will appear. 1 for the video (CAM) and 1 for the audio. These are configured in the next steps.

STEP 3: SETTING UP VIDEO

It is recommended that you set up the video first as you can then assign the audio to the video module instead of setting them up from the start

Once the 2 modules have been found in the network search then you can start configuring them. In this step, we will go over the video

Firstly, select the video module and hit the configure button. This will allow you to setup the video module to work on your network.

By hitting configure, you will be met by the network configure window. You need to now ensure that the default gateway, primary DNS and the IP are all valid and correct.

It is highly recommended that you assign a static IP for the video module so you can have reliable external access to the video of the intercom.

By hitting next, you can then configure the access details for the intercom. These can be changed later on.

Unless you are required to change the cloud server in use, you can leave the top 2 as they are. Please also note that 8090 is your external port. The default username and password are admin | admin.

It is recommended that you change the password from admin to something secure. This password will also be used to log into the video module’s web interface.

Once you have clicked finish, you will be prompted to assign it a location. Upon completing that the video module will now restart and adopt these settings.

4. SETTING UP AUDIO

Once you have configured the intercom’s video, you can then begin to configure the audio side.

The first step is the same as the video. You need to configure the network details for the Audio module first and foremost.

Once you have configured the network details to be inline with the property’s network, you can then configure the access details by hitting next.

Your audio host needs to be the SIP service you are using, we recommend the use of antisip.

Please note that this is the password required to log into the web interface for the audio module

Once the details are entered correctly, with the host being your sip service URL, username being a user referenced by the web interface (can be left as admin) and the password being set correctly and remembered we can move onto the final step.

The last thing to do with audio is to assign it to a video module that exists. So long as you have your video module setup properly as per Step 3, it will appear in this last window.

Simply selecting the correct video module (mine was named “Front Door”) and hitting ok will add the audio module to the video module.

You will hear the intercom bleep a few times if the audio module has been successfully set up.

6. CHANGE ACCESS DETAILS

For security purposes, it is recommended you change your access details away from the details or any specified in this documentation page. For details on how to do this, please see the section below on how to change the access details for the video module and audio module.

Even if the intercom is not accessible externally, the password should still be changed!

7. DOOR CONTROLLER BLOCK

Once the Intercom has been tweaked to fit the current network setup, you can then add it into config on the desired page by dragging and dropping it onto the page. This will allow the intercom interface to appear in the app.

If you are using the Intercom XL, you can find out how to configure the buttons on it here 

Run into issues setting up the Intercom? See here for some troubleshooting tips. 

POST-INITIAL SETUP

Once the intercom has been set up and is online, ready to go, there are a few more things that need to be changed in order to get the intercom ready. Configuring the video and the audio side of things is crucial in getting the Intercom working remotely and locally. If you have an Intercom XL, instructions on how to set up the call buttons can be found in this section too.

CONTENTS

 

VIDEO CONFIGURATION

CONTENTS

WEB INTERFACE

In order to setup your intercom, you will need to configure some settings through the web interface. In order to access the web interface for the video settings, the intercom must be connected to the same network as you are, and you must also type in the IP address of the intercom into a web browser.

Once you have done so, you will be greeted by a login page (default credentials are admin and admin)

After logging in you will be able to see the IP setup page.

NETWORK SETTINGS

To adjust the network settings of the intercom, you must first be in the web interface.

The network details can also be sent through Loxone config. Details on how this can be found here.

If you are unfamiliar with networking, it is best practice to get assistance from a networking engineer to complete this step without causing any problems.

When altering the network settings, it is highly recommended to check the following:

  • Static IP has been assigned to the Intercom’s video module.
  • The settings entered match the property’s network (network mask, standard gateway etc).
  • The IP address assigned to the Intercom Video module is not in use.
  • You are clicking save after each change made.

The module will restart everytime you save

NETWORK SETTINGS VIA CONFIG

If you cannot find the intercom in a device search or it does not connect when typing the IP into a web browser, you might need to send it new network details. This can be done without connecting to it, you just need to be on the same network as the intercom.

In order to send new networking details to the video module, please carry out the following:

  1. In Loxone Config, select “Network devices” then hit “Configure device” at the top of the screen.

2. Set the device type to Intercom Video 3. Ensure that the MAC address matches what is for the video module (This is referred to as CAM MAC on the back of the intercom). 4. Fill out the details to be in line with the rest of your network setup.

CHANGING PASSWORD

In order to change the password of the video module, you must be in the video module’s web interface to do this. Steps on how to get into the web interface can be found here.

Once you are in the web interface you will need to:

  • Click on Advanced at the bottom of the page
  • Select “User management”. You will be taken to a page where you can add/remove/change users.

2. After clicking user management, ensure that “Change is selected”. 3. Pick the user you want to change the password of from this drop-down menu. 4. Tick the “set new password” box and enter a new password.

On this page, you can also add or delete users.

 

EXTERNAL VIDEO

In order to have remote access to the Intercom’s video, you will need to ensure port forwarding is set up for the video module (the same way you set up external access for the Miniserver).

In order to enable remote access is set up for the Intercom Video module you must:

  • Ensure that you have port forwarded on the router for the video module
  • The external port can be anything greater than 7000, but smaller than 65534.
  • Internal port is locked to 80 so your rule must accommodate for that
  • In Loxone Config, the port must be added to the external address for the video module (displayed as 8090 in the image below).

UPDATE

downloadDownload current firmware

In order to update your video module, you will need to use the updating tool which can be found above. Once that has been downloaded follow the instructions below to update your video firmware.

  • Unzip the file you have downloaded and move the file  *_CAM_Update.exe to a folder of your choice.
  • Run the .exe file.
  • Select the IP address of the video module. If the IP is not listed, you can enter the IP in the empty field.
  • Once you have selected the correct IP, hit the start button.
  • Wait for the Video to update.

Intercom_Cam_updater

It is important that the port is 4000 for this.

FACTORY RESET

If you need to factory reset the Intercom, (issues editing settings, want to start from scratch etc.) then you will need to follow the steps below.

  • Ensure the Intercom is powered down.
  • Open the intercom up and locate the 2 DIP switches beside the camera (image below).

DIPswitch

  • Set both DIP switches to off. (The default states of these switches is 1: ON 2: OFF. 2 will stay off).
  • Restore the power to the intercom.
  • The IP of the Intercom is now 10.10.10.10.
  • Adjust the IPv4 settings of your PC to match the image below.
  • IP Address: 10.10.10.X
  • Subnet mask: 255.0.0.0
  • Default gateway: none
  • Once the IPv4 settings change, you can connect to the intercom’s video module by typing 10.10.10.10 into a web browser.
  • Edit the network settings of the Video module to match what is required by your network.
  • Change DIP switch 1 back to on.
  • Reboot Intercom.

AUDIO CONFIGURATION

CONTENTS

WEB INTERFACE

To make changes to the Intercom’s Audio Module, you need to access the web interface (similar to the video module).

By typing in the IP address of the audio module, you will be met with a login page that requests a password (Default is admin). Once logged in you will see the page below.

In order

NETWORK SETTINGS

To adjust the network settings for the audio module of the intercom you must first be in the web interface.

The network details can also be sent through Loxone Config. Details on how to do this can be found here.

If you are unfamiliar with networking, it is best practice to get assistance from a networking engineer to complete this step without causing any problems.

When altering the network settings, it is highly recommended to check the following:

  • Static IP has been assigned to the Intercom’s audio module.
  • The settings entered match the property’s network (network mask, standard gateway etc).
  • The IP address assigned to the Intercom audio module is not in use.
  • You are clicking save after each change made.

NETWORK SETTINGS VIA CONFIG

The network settings can be sent, via Loxone Config, to the audio module. This requires the Mac address of the audio module. These can be found on the back of the intercom.

If you are unfamiliar with networking, it is best practice to get assistance from a networking engineer to complete this step without causing any problems.

Upon changing the settings, the audio module will not be restarted, you will just lose connection if the IP is changed.

In order to change the network settings via Config, please follow the instructions below:

  1. Ensure that the Intercom has been rebooted within the past hour.
  2. Whilst in Loxone Config, click on the “Configure Device” button at the top of the screen.
  3. Ensure that the device type is Intercom Audio and that the MAC address is also correct (can be found on the back of the intercom)
  4. Fill in the details so that they match your Network.

 

CHANGING PASSWORD

When you first go to the audio module’s web interface for the intercom, you will have to log in each time. To change this password, complete the following steps below.

  1. Click advanced down at the bottom of the audio module’s web interface
  2. Click on Settings VOIP.
  3. On the page you now see, you will need to click on “System” in the top right corner.
  4. You can now make changes to the password from here. Click save once you are done.

Please note that the Directory tab will not appear if you are not using an Intercom XL.

Below you can see the field that you need to enter something into in order to change the password. If you have made changes and click “Save”, the module will restart.

As of Config version 8.0 and App version 7.0, the audio password is used for the communication line between the intercom and the app. It is crucial that you keep your intercom updated to avoid running into problems.

See HERE on how to update your intercom’s audio module. 

EXTERNAL AUDIO

In order to set up an external audio connection, no port forwarding is required. Instead, we use a SIP service to achieve this. Here, at Loxone, we have tested Antisip.com and Iptel.org. We recommend the use of Antisip.com.

Please note that these are 3rd party services and that there are no guarantees. We have tested Antisip and IPtel, but we do not own them so we cannot say that they will exist 50 years later. 

You will need to create a new SIP account everytime you do an intercom. 1 SIP account for 1 Intercom. It is vital that you note down the password and username for the account as it is required for later on.

Once you have setup the SIP account and noted down the credentials (username and password, not email and password), you can continue on to the instructions below.

  1. In the web interface of the audio module go to advanced and then settings VOIP.
  2. In the next page, select the “SIP” tab.
  3. Once in there, fill out the blank fields according to the image below.
  4. After you have filled out the required fields, go ahead and hit “Save”.

Once you have completed the web interface steps, next is to fill out the Config blanks if not already done so. You can fill these out during the setup (when you add the device from a network search).

UPDATE

download

Download firmware for the Loxone Intercom / Intercom XL. In order to perform this update, you will need to be in the web interface of the audio module.

 

  1. Download and unpack the ZIP folder from the link above.
  2. In the web interface, go to advanced settings and then the update tab.
  3. After hitting choose file, navigate to the folder the .bin file is in (the file is in the .ZIP you downloaded).
  4. Click start upload. You will be taken to a page that states to wait for a few minutes.

FACTORY RESET

If you run into problems during the setup phase of the audio module, factory resetting and going from scratch is a good place to start. In order to factory reset the Intercom, please follow the below instructions.

  1. Power down the Intercom.
  2. Set the side DIP switch to ON (the normal state is off/to the right).
  3. Restore power to the Intercom.
  4. Once the Intercom has restarted, return the DIP switch to the OFF state (right).
  5. The intercom audio can now be found on the default address of 192.168.1.98. Go here and access the web interface (default password is admin).
  6. Ensure that the networking details for the Intercom’s Audio module is now set to the correct settings for the property’s network.

SIPswitch

The network settings you have entered must match the home network.

The IP address that is assigned to the audio module must not be in use elsewhere.

 

INTERCOM XL

Below is a guide on how to utilise the Intercom XL specific features. Please note that the call buttons and the iButton reader is unique to the Intercom XL and not the regular intercom.

CONTENTS

CONFIGURING CALL BUTTONS

In order to customise the call buttons, you will need to edit them inside the audio module. Details on how to do this are below:

  • Go to the audio module and login.
  • Click on “Advanced”
  • Go to Directory.

Here you can see that you can name up to 100 entries. All of these will appear – as typed in here – on the LCD of the Intercom XL and can be selected via the arrow keys and the bell button on the facade of the Intercom.

To set up the Config side, see below.

  • Create your different entries in the Directory.

  1. Call button ID
  2. Name of Callee
  • In Config, add a door controller for each entry in the Directory.
  • Select the door controller and go to properties.
  • Change “Configured Call button” to the ID of the callee you want it linked to.

In the above image, you can also see that each controller is linked to an output. This can then trigger anything, so you can different things occur depending on who gets called via the intercom.

IBUTTONS

On the Intercom XL, there is an iButton reader built in. You can learn in iButtons through this. In order to do so, please see the “Wiring 1-wire devices” and the “Add in 1-wire devices” section on this page

DIAGNOSTICS

CONTENTS

 

STATUS MESSAGES FOR FAILED VOICE CONNECTIONS

MessageMeaning
BusyAnother participant is already connected.
Please try again laterThe connection is busy, try again at a later time.
The Intercom is unavailableCode 480, the remote session is not available. See section below for further details.
An error was received while setting up the voice connection <Error Code>See the list of SIP response codes.
The caller has rejected the call of the appPlease check audio credentials in Loxone Config and ensure that they are correct
Host or username incorrectSee below
<User&host> is invalidPlease check the username and host for external audio and ensure that they are correct
Invalid credentialsUser name and or password does not match what was put into the web interface. Please check those credentials.
Popup box stating the intercom is unavailable and gives you error code 408Error code 408 is request timed out. The password entered in Config does not match the password used to log into the Audio module. Consider changing one or the other.

 

If the audio connection results in the “unavailable” message, the possible causes can be:

  • Incorrect SIP account settings. Check the settings of the intercom in the web interface and ensure they are correct with the SIP account made and also correct in Loxone Config
  • SIP server not reachable via an internet connection. In the chance that the SIP servers are down or the internet connection at the property is not sufficient for a connection to be made to the SIP server, this error can appear as well. You can check if the SIP server is reachable by using CMD window and pinging the URL.

 

NO SOUND AT VOICE CONNECTION

Check if the SIP module requires an update. Steps on how to do this can be found here.

Further things to check are:

  • Check the network settings of the SIP module and the Miniserver. It is possible that a firewall on the router is blocking the SIP connection – contact a network technician.
  • If any other devices are using a SIP service, there is the potential for SIP port overlap.
  • Ping the URL of the SIP service – potentially unstable connection.
  •  Any error messages that occur, see the above table.

NO SOUND WITH ANDROID

Smartphone manufacturers or mobile service carriers can influence the connections that can be made and can block SIP connections. Our app uses the SIP API for Android and if the manufacturer or service provider and blocked SIP connections, this cannot be done. Please check with the mobile service provider and manufacturer that they have not blocked SIP connections.

NO VIDEO WHEN USING INTERNET EXPLORER

Starting with Internet Explorer version 6, it is no longer possible to enter usernames and passwords directly using the URL. This means that automatic authentication will not work and thus you won’t be able to login to either of the web interfaces for the audio or the video. We recommend using a different browser such as Google Chrome or Mozilla Firefox.

Microsoft published an article providing further insight into the change. This can be found here.

NO VIDEO WHEN USING GOOGLE CHROME

With Google Chrome, the authentication process has changed version to version which can cause some issues when trying to view the video feed. In order to get around this, you need to add a command in the properties.

  1. Right-click the Chrome Icon and click properties.
  2. Under the “Shortcut” tab, add “-allow-cross-origin-auth-prompt” to the end of the target.

The target will now look something like: “C:\Program Files (x86)\Google\Chrome\application\crome.exe”-allow-cross-origin-auth-prompt.

INTERCOM NOT FOUND ON THE NETWORK

If the intercom cannot be found on the local network, there are a few things that could cause this. If you cannot find either of the intercom modules on the network, follow the steps below.

  • Check the connection of the Intercom to your home network (referenced in step 1).
  • Check the network settings of the Miniserver and ensure that they match the current existing home network settings. The IP address used must not be the same as anything else on the network.
  • Send new network details to the Intercom Module via Loxone config. Information on how to do this for the Audio module and Video module can be found by clicking each one.

If you try to change the network details and it still doesn’t show, it might be an IP conflict. A good way to test for these is to use an IP scanner. Advanced IP scan is a nice basic one, but you can use any ranging from arp -a to Nmap.

Using a command window, you can ping your intercom modules to see if they are reachable. Below is an example of a reachable Video module

We get 4 responses. Below is one that is unreachable on .99

There is packet loss. Even if this is 1%, we can’t have any form of data loss whatsoever. In this case, both the audio and video module were set to 98 so it would reach it 50% of the time it tried.

If you encounter this issue, you need to change the IP of the module you cannot find. To do this, please see the guides on Audio module and Video module by clicking the respective ones.

If you are still having problems connecting, please factory reset the module and then connect directly to the device.

Factory resetting can be found here: Audio and Video

TECHNICAL SPECIFICATION

The front of the Loxone Intercom and Intercom XL are both made out of anodised aluminium to help with resisting corrosion.

Dimensions of the Intercom
Dimensions of the Intercom XL

The declarations are in German.
Intercom CE Declaration of Conformity
Intercom XL Declaration of Conformity

POE Injector
Should the POE injector become damaged or lost, you can order another one from a different website that has the following spec (our POE model is PSE-480050 and is the passive type).

Input: 100 ~ 240vV/AC @ 50/60hz
Output: 48.0V @ 0.5A
Data rate: 10/100Mbps
Indoor use only.