Intercom Gen. 1

This page contains the documentation for the Intercom Gen. 1 and Intercom XL.

Here you will find instructions on commissioning and additional information.

-> Skip Quick Start Guide

Step 1: Mounting and connection
Step 2: Intercom Search
Step 3: Set up Intercom Video
Step 4: Create module configuration as network device
Step 5: Set up Intercom Audio
Step 6: Add module configuration to existing network device
Step 7: Change login credentials
Optional – Adding the Door Controller

Since October 2020, the Intercom is delivered with a new version of the audio module. The web interface for the configuration of the unit is visually different.

The SIP settings from this documentation can be followed in a similar way.

Due to the new internal electronics, the product comes with an RJ45 connector instead of an RJ45 socket:

The Intercom XL will not have this change and the product itself is being phased out.

Step 1: Mounting and connection

It is recommended that you mount the intercom with the top edge being 170cm above the ground (67 inches)

  • Connect an RJ45 ethernet cable from to your home network to the “Data/LAN In” port of the supplied PoE Injector (PoE = Power over Ethernet).
  • Connect an RJ45 ethernet cable from the “Power+Data Out” port of the PoE Injector to the Loxone Intercom.
  • Provide power to the POE Injector.
  • The recommended maximum length for an ethernet connection is ca. 100m. It is recommended to place the PoE adapter in close proximity to the intercom.
  • For ethernet connections of over 100 meters, a different connection must be used, e.g. fibre optic.
  • A data rate of 2 MBit minimum is required for adequate audio communication.
  • A data rate of 10 MBit is required for adequate video connections.

 

Step 2: Intercom Search

After the Intercom has been connected to the network and powered on, as described in Step 1, it can then be configured and set up in Loxone Config.

  • Open the current document in Loxone Config and connect to the Miniserver.
  1. Click on “Monitoring and Access” in periphery.
  2. Then select “Device Search” from the top ribbon:

This will open the Network Device Search:

  • The search is started automatically, all devices detected by the Miniserver will be displayed. It can take a few minutes until all devices are found.
  • The audio module (SIP) and video module (CAM) are listed as two separate entries.
  • The modules are configured in two separate steps. (video in Step 3 and audio in Step 5)

Step 3: Set up Intercom Video

If the Intercom video module was found as described in Step 2, it can now be configured and set up.

If you are unfamiliar with network technology, it may be advisable to consult a network specialist to successfully complete this step and continue with the initial configuration.
  1. Select the entry for Intercom Video.
  2. Click the “Configure Device” button.

If the Intercom Video Module could not be found, you can find more information here.
This will open the configuration dialog for the video module.
  • Assign a static IP address to the module.
  • Check and, if necessary, adjust the network settings.
  • Then click on “Next”

 

The selected network settings must match the existing network (network mask, default gateway, etc.). The selected IP address must not be in use yet.

In the following dialog, enter the login details for the video module.

  • Enter user name (default user name: “admin”)
  • Enter password (default password: “admin”)
  • We recommend adjusting the default login credentials after the initial configuration is complete. Information on how to change the password can be found here.
  • (Optionally, the external port for the video module can already be configured here. More information about setting up an external video connection can be foundhere)
  • Confirm the configuration by clicking the “Finish” button.

The video module applies the configuration and restarts.

Proceed with Step 4.

Step 4: Create module configuration as network device

Once the configuration of the Intercom module is completed, it needs to be created as a new network device.

  • Enter the installation location.
  • Assign to a room.
  • Confirm with “Apply”.

If the dialog shown does not appear, it is possible that a module already exists as a network device.

In this case, please follow the procedure described in Step 6.

Step 5: Set up Intercom Audio

If the Intercom audio module was found as described in Step 2, it can now be configured and set up.

>If you are unfamiliar with network technology, it may be advisable to consult a network specialist to successfully complete this step and continue with the initial configuration.
  1. Select the entry for Intercom Audio.
  2. Click the “Configure Device” button.

If the Intercom audio module could not be found, you can find more information here.
This will open the configuration dialog for the audio module.

 

  • It is recommended to assign a static IP address to the module.
  • Check and, if necessary, adjust the network settings.
  • Then click on “Next”

 

  • The selected network settings must match the existing network (network mask, default gateway, etc.).
  • The selected IP address must not be in use yet.

 

In the following dialog, enter the login details for the audio module.

  • Username (internal) is not required.
  • Enter password (default password: “admin”)
  • We recommend adjusting the default login credentials after the initial configuration is complete. Information on how to change the password can be found here.
  • (Optionally, the credentials for the external audio connection can already be entered here. More information about setting up an external audio connection can be found here genauere Infos.)
  • Confirm the configuration by clicking the “Finish” button.

The audio module applies the configuration and restarts. Continue with step 6.

 

Step 6: Add module configuration to existing network device

Once the configuration of an Intercom module is completed, that configuration can also be applied to another network device.

  • Select the desired Intercom.
  • Confirm with “OK”

If no network device is available, the below dialog may not appear.

If this is the case, the further procedure is described in step 4.

The configuration is now automatically applied to the existing Intercom.

Continue with step 7.

Step 7: Change login credentials

For security reasons, change the default login credentials for the video and audio module.

Even if the Intercom is not accessible remotely, the password should be changed!

There is NO security when using default login credentials!

The basic configuration of the Intercom is now complete.

The remaining configuration is done automatically by Auto-Configuration.

Optional – Adding the Door Controller

If Auto-Configuration is not used, this step can be done manually.

  • The Door Controller is automatically added by dragging the Intercom onto the desired programmig page.
  • The assigned Intercom is automatically selected.
  • Save to the Miniserver.

Content

Intercom Video

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Web Interface

The web interface is used for detailed configuration of the Intercom Video Module.

  • For this, enter the IP address of the module into your browser.
  • Then enter the username and password of the module (default username: admin, default password: admin).
  • The start page of the audio module shows the network settings.

Network Settings

To change the network settings, access the web interface of the video module (detailed information can be found here).

The network settings can also be sent via Loxone Config to the module (detailed information can be found here).

If you are unfamiliar with network technology, it may be advisable to consult a network specialist to successfully complete this step and continue with the initial configuration.
  • We recommend assigning a static IP address.
  • Please note that the network settings must match your home network (subnet mask, default gateway, etc.).
  • The IP address must not yet be assigned.
  • Click on “Send” to apply the settings.
The module restarts automatically after saving.

Network Settings via Loxone Config

The network settings can be sent to the video module via Loxone Config. For this the MAC address of the video module is required. It can be found on the back of the Intercom.

If you are unfamiliar with network technology, it may be advisable to consult a network specialist to successfully complete this step and continue with the initial configuration.
If the audio module does not restart, the connection to the device could not be established or the entered MAC is wrong.

  • Open Loxone Config
  1. Select “Network Periphery”.
  2. Select “Configure Device” from the menu.

  1. Select Intercom Video
  2. Enter the MAC address of the video module. You can find it on the back of the Intercom.
  3. Enter the network settings.
  • We recommend assigning a static IP address.
  • Please note that the network settings must match your home network (subnet mask, default gateway, etc.).
  • The IP address must not yet be assigned.
  • Click on “Send” to apply the settings.

The video module will now restart.
If the video module does not restart, the connection to the device could not be established or the entered MAC is wrong.

Change Password

To change the password, access the web interface of the video module (detailed information can be found here).

  1. Select “Advanced”.
  2. Open “User Management”.

Here you can change the current password or create new users.

  1. Select “Change” user.
  2. Tick the “Set new password” checkbox.
  3. Enter your new password.
  4. Click “Save” to accept the new password.

The module restarts automatically after saving.

We recommend creating a new Intercom user for video display in the app. This user should only have “Viewer” rights.

Set up external video

If you are unfamiliar with network technology, it may be advisable to consult a network specialist to successfully complete this step and continue with the initial configuration.
  • For external video connection, port forwarding must be set up on the router.
  • This is an additional port forwarding similar to the one used for the Miniserver. (More information can be found here)
  • For security reasons, always use a random port greater than 5000. 8090 is used in the example.
  • Enter the external port in Loxone Config.
  • If the Host for Video Stream External is specified with “clouddns:[Port]”, the keyword “clouddns” represents the current external IP address of the connection.

Update

downloadDownload latest firmware

  • Extract the zip file after downloading.
  • Run the “*_CAM_Update.exe” contained in the folder.
  • Select the IP address of the video module. If the IP address is not listed, you can select the blank option in the drop-down menu to manually enter the correct IP address.
  • The “Start” button transfers the update to the module.
  • The default port 4000 does not need to be changed.
  • By default, the update file from the extracted folder is used. If necessary, this can be changed via Select File.

 

During the update, the user settings are reset to factory settings. The user data must be reconfigured after the update. Find more detailed information about customizing the user data here.

Intercom_Cam_updater

Restore Factory Settings

If you are unfamiliar with network technology, it may be advisable to consult a network specialist to successfully complete this step and continue with the initial configuration.
To reset the video module to factory settings, establish a direct network connection between your PC and the Intercom (not Wifi or via router).

  • Power off Loxone Intercom
  • Set both DIP switches on the camera module to OFF (normal state: DIP1 = ON, DIP2 = OFF).

DIPswitch

  • Restore the power supply to the intercom.
  • The IP address of the video module is now set to 10.10.10.10.
  • Now adjust the IPv4 settings of your PC.
  • IP Address: 10.10.10.50
  • Subnet Mask: 255.0.0.0
  • Default Gateway: nicht angegeben

IP

  • Please note that the network settings must match your home network (subnet mask, default gateway, etc.).
  • The entered IP address must not yet be assigned.

  • Set the DIP switches back to their normal position. (DIP1 = ON, DIP2 = OFF)
  • Briefly disconnect the Intercom from the power supply.

After booting successfully, the Loxone Intercom is reachable at the new IP address.

Intercom Audio

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Web Interface

The web interface is used for detailed configuration of the Intercom Video Audio Module.

  • For this, enter the IP address of the module into your browser.
  • Then enter the username and password of the module (default username: admin, default password: admin).
  • The start page of the audio module shows the network settings.

Network Settings


To change the network settings, access the web interface of the audio module (detailed information can be found here).

The network settings can also be sent via Loxone Config to the module (detailed information can be found here).

If you are unfamiliar with network technology, it may be advisable to consult a network specialist to successfully complete this step and continue with the initial configuration.
  • We recommend assigning a static IP address.
  • Please note that the network settings must match your home network (subnet mask, default gateway, etc.).
  • The IP address must not yet be assigned.
  • Click on “Save” to apply the settings.

The module restarts automatically after saving.

Network settings with new audio module from 10/2020:

Connect to the web interface of the audio module via browser (configured IP, or default IP 192.168.1.98, default login: admin/admin)

First click on Main (1), then on Main Settings (2).
Then configure the IP address (3) and the network settings :

Finally click on “SAVE” to save the settings!

Network Settings via Loxone Config

The network settings can be sent to the audio module via Loxone Config. For this the MAC address of the audio module is required. It can be found on the back of the Intercom.

If you are unfamiliar with network technology, it may be advisable to consult a network specialist to successfully complete this step and continue with the initial configuration.
If the audio module does not restart, the connection to the device could not be established or the entered MAC is wrong.

  • Open Loxone Config
  1. Select “Network Periphery”.
  2. Select “Configure Device” from the menu.

 

  1. Select Intercom Audio
  2. Enter the MAC address of the audio module. You can find it on the back of the Intercom.
  3. Enter the network settings.
  • We recommend assigning a static IP address.
  • Please note that the network settings must match your home network (subnet mask, default gateway, etc.).
  • The IP address must not yet be assigned.
  • Click on “Send” to apply the settings.

The audio module will now restart.
If the audio module does not restart, the connection to the device could not be established or the entered MAC is wrong.

Change Password

To change the password, access the web interface of the audio module (detailed information can be found here).

  1. Select “Advanced”.
  2. Open “VoIP Settings”

  1. Select the “System” tab.
  2. Enter the new password.
  3. Click “Save” to accept the new password.
The module restarts automatically after saving.

Set up external audio

To set up the external audio connection, an external SIP provider is required.
We tested the free providers “Antisip.com” and “Iptel.org”.

We cannot offer any support, warranty or liability for the external services
  • A SIP account can be compared to a telephone number, so a separate account is also required for each Intercom.
  • An account may not be used more than once!
Create a new SIP account and make a note of the login details.
Do not set up port forwarding for the SIP connection!

To link the created SIP account with the Intercom, open the web interface of the audio module (detailed information can be found here).

First, select the “Advanced” button, then open “VoIP Settings”.

  1. Select the “SIP” tab
  2. Set “SIP Registration” to “Yes”.
  3. Now enter the SIP account data as shown in the image. (This example uses the data of an Antisip account).

SIP settings with new audio module from 10/2020:

Connect to the web interface of the audio module via browser (configured IP, or default IP 192.168.1.98, default login: admin/admin)

First click on SIP Configuration (1)
Then enter the username registered with the SIP account in 2 and 4, and the password at 5.
At 3 enter the SIP server, in the example sip.antisip.com:

Finally click on “SAVE” to save the settings!

Finally, the SIP account data must be entered in Loxone Config.

  1. Select Intercom
  2. Enter the “Host for audio (external)”.
  3. Enter the “Audio username (external)”.

After saving to the Miniserver, the configuration of the external audio connection is complete.

Update

downloadDownload firmware for Loxone Intercom / Intercom XL

To update the audio module, access its web interface (detailed information can be found here).

This update is not compatible with the new audio module of the Intercom from 10/2020!
  • Download the update file and unzip the compressed folder.
  1. Select the “Advanced” button.
  2. Select the “Update” setting.
  3. Select the downloaded update file on your PC (*.bin).
  4. The update is started by clicking on the “Start transfer” button.

From Config Version 8.0 and App Version 7.0 on, the password for the audio module is also used for communication between App and Intercom. Older versions have to be updated (Config, App, Intercom)! The password for the audio module must be entered in Config in the properties of the Intercom.

Factory Settings

If you are unfamiliar with network technology, it may be advisable to consult a network specialist to successfully complete this step and continue with the initial configuration.

The new audio module of the Intercom from 10/2020 does not have this switch for resetting!
  • Power off Loxone Intercom
  • Set the DIP switch on the side of the audio module to ON (normal state = OFF).

SIPswitch

The image shows the normal state (OFF) of the DIP switch. (right position [->]).

  • Restore the power supply to the Intercom.
  • Once the module restarted, you can return the DIP switch to the normal state (OFF).
  • The audio module is now accessible at the IP address 192.168.1.98.
  • Now connect to the web interface of the audio module (address: 192.168.1.98) Detailed information can be found here.
  • Now configure the new network settings for the audio module. Detailed information can be found here.

  • Please note that the network settings must match your home network (subnet mask, default gateway, etc.).
  • The entered IP address must not yet be assigned.

After booting successfully, the Loxone Intercom is reachable at the new IP address.

Intercom XL

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Configure Call Buttons

Call buttons are only available on the Intercom XL!

To configure the call buttons, open the web interface of the audio module (Detailed information can be found here).

  1. Select the “Advanced” button.
  2. Open the “Directory”.

Up to 100 call buttons can be configured in the directory

  1. Name of the call button (shown as text on the display of the Intercom)

For each call button a separate Door Controller is added in Loxone Config (Detailed information can be found here).

  1. Select desired Door Controller
  2. Enter the call button ID
The configuration is completed by saving to the Miniserver.

Learn iButton

The iButton reader is only available on the Intercom XL! iButtons can be learned directly at the Intercom XL.

  1. Select the Intercom in Loxone Config
  2. Select the 1-Wire Monitor button

  • Hold the iButton to the reader of the Intercom XL.
  1. Select the iButton

  • Create iButton as a device
    • Enter a name for the device
    • Confirm with “Create device”
The iButton can now be used as an input in Loxone Config
  • Assign the iButton to a user
    • Select the user
    • Confirm with “Assign user”

The Access Controller is used for further programming

Diagnostics

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Status messages for failed audio connections

“Busy” Another user is already connected
“Please try again later” The connection is busy, try connecting again at a later time.
“The party is (temporarily) unavailable” Code 480
The system is currently unreachable. Possible causes:
  • SIP account is set up incorrectly. Check the settings in the Intercom and Loxone Config.
  • SIP server is not available, check if the system is reachable.
    For external connection, check whether the server of the SIP provider can be reached.

“An error was received while establishing the voice connection: <error code>”List of Sip Status Codes“”The other party (__host__) has rejected the call.” Please check the configuration.
“Host or username incorrect”
or.
“Please check the username and host of your audio connection, ‘<userAndHost>’ is invalid.”
Check the account setting in the Intercom and Loxone Config

LED States

4 status LEDs are located on the side of the SIP module. The following points explain their meaning.

Network status

LED IN Indicates that a connection to a network is established via X1.
LED OUT Indicates that the connection is forwarded via X2.
Flashing LEDs indicate data traffic

Operating status

LED2 LED1 Description
off off Idle, connection with SIP server established
on off Idle, no connection to SIP server established
off on Establishing a connection to an external party
on on Loading/saving factory settings
on

off

off

on

Alternating flashing: Device is in save mode
off flashing Factory settings loaded/saved – Jumper can be removed
flashing off Error loading or saving factory settings or more than one jumper set

No sound during audio connection

Please check if the SIP module is on the latest firmware version – Click here for update instructions.

  • Check the network settings of the SIP module and the Miniserver. A firewall may also be blocking SIP connections – consult a network technician if necessary.
  • Check for SIP port overlap with other SIP phones on the same network.
  • Check the connection to the SIP service from your network, perhaps the service is not available or the network or the ISP blocks this kind of connection. Consult a network technician if necessary.
  • If error messages are returned during an external audio connection, find detailed information here.

No sound on Android devices

Smartphone manufacturers or cellular carriers can influence the Android operating system and may block SIP support. Since our app relies on Android’s SIP API, the audio connection will not work in such cases. Please check with your provider whether these functions can be used.

No image with Internet Explorer

Starting with Internet Explorer version 6, it is no longer possible to include the user name and password in the URL. However, this is essential for automatic authentication when the camera image is updated by the door station.
This means that not all features of the Door Controller are available with Internet Explorer 6 or higher. We recommend using a different browser, such as Google Chrome or Firefox.

Click here for the Microsoft article discussing this topic

No image with Google Chrome

Google Chrome has changed its authentication method in recent versions, so there may be problems when transmitting images.

Solution:

Add the following command to the target path in the Google Chrome icon properties:

“ –allow-cross-origin-auth-prompt“

To do this, right-click on the Google Chrome icon and open the properties.

chrome_settings

Now, in the “Shortcut” tab, add ” -allow-cross-origin-auth-prompt” to the Target.

The target field should now contain: (may vary depending on operating system and path)

„C:\Program Files (x86)\Google\Chrome\Application\chrome.exe“ –allow-cross-origin-auth-prompt

chrome_add

Intercom cannot be found on the network

If the intercom cannot be found on the local network, follow the steps below.

  • Check the connection of the Intercom to your home network (Step 1)
  • Check the network settings of the Miniserver and whether they match your existing home network (subnet mask, default gateway, etc.). The IP address must not be assigned twice.

If the settings cannot be sent to the module via Loxone Config:

  • Many routers offer an overview of the currently connected devices in your home network. Can you find the Intercom in this overview?
Try to reach the module via the IP address provided by the router.

  • If no IP can be obtained via DHCP when starting the Intercom, the IP of the audio module is set to 192.168.1.77 and the IP of the video module is set to 192.168.1.78. Check if these addresses can be reached using a browser.

If they are accessible, check the current network settings of the module via the web interface and adjust them if necessary.


If the default addresses are not reachable:

  • Connect the network cable of the Intercom directly to your computer.
  • Set your computer to a static IP (e.g. 192.168.1.50, subnet mask 255.255.255.0, default gateway remains blank).
  • Now try accessing the two default IP addresses again.
If they are accessible, check the current network settings of the module via the web interface and adjust them if necessary.

Technical Data

Dimensions Loxone XL Intercom
Dimensions Loxone Intercom

The front plate of both the Loxone Intercom and Intercom XL is made of anodized aluminum.

 

Instruction Manual Loxone Intercom / Intercom XL (German, pdf)
Download
Intercom CE Declaration of Conformity (German, pdf)
Download
Intercom XL CE Declaration of Conformity (German, pdf)
Download