Loxone Intercom and Intercom XL


The Loxone intercom is the perfect solution for video and audio access control at your door or gate.

The Intercom XL has been developed especially for Smart Flats or other multi-unit dwellings. It can store up to 100 entries, which can be for ringing flats, or can also be used as a universal input. This means that options to switch on external lights or similar can also be stored and selected using arrow keys. Additionally, entry by electronic keyfob is part of the package as well with the integrated iButton Reader.

Both only require a POE supply on a single ethernet cable.

For the communication to Intercom, works is at least App Version 7.1. (2016.11.8) Is necessary.
If you are using an older version, please update.


Icon Exclamation Mark LoxoneIt is highly recommended to go through the intercom set up & configuration before to mounting it on the wall.


Icon Exclamation Mark LoxoneOver Ethernet, the maximum cable length of the is approx 100m. If longer cable lengths are required then you must look to other network connection types such as optic-fiber. At such cable lengths, it is recommended to place the PoE adapter near the intercom.

First power up the Loxone Intercom by connecting a network cable to the supplied PoE (Power over Ethernet) connector. Connect a cable from your network to the Data In port, a cable from Data & Power Out to the Loxone Intercom Input and then hook up the connector to the power supply.

Loxone Download buttonLoxone Intercom Mounting Instructions


Loxone Download buttonLoxone Intercom XL Mounting Instructions


The recommended installation height is 170cm to the top of the Intercom.


The POE Power supply specification is as follows:

Model: PSE-480050
Input: 100 ~ 240V~1.0A AC/60Hz
Output: 48.0V ~0.5A

Power Consumption of Intercom and Intercom XL: Idle – approx. 2.2W, with an open audio connection: approx. 4W


Icon Exclamation Mark LoxoneFor security to use the Loxone CloudDNS service password of Intercom must be changed. The default password is not allowed for external connections.
Even if the intercom is only used internally, changing the password is recommended.

To change the user data of the camera module, click in the web interface to “expand” and then click “User management”

You can change the current password or create new users.

Loxone Intercom Change Password Video Module

The Sip module password may be changed by going to “advanced” => “Settings VoIP” => “System”.

Loxone Intercom Change Password Audio SIP Module


Once the Intercom is connected to the network and has been powered up, you are ready to add it into your configuration and set it up. To get started, open the configuration software and connect to your Miniserver and ensure you have an identical configuration to your Miniserver, by either selecting “Load From Miniserver”, or “Save in Miniserver”.
Now click on the “Network Device Search” button to begin searching for other devices connected to the Miniserver and the Network.

Network Device Search


Select the “network” tab at the top of the search window, where all Loxone compatible Network devices will now be listed. Select the Loxone Intercom from this list, and either add this to the configuration by clicking the plus icon, or click on “Configure” to change IP settings of the unit.

Configure Loxone Intercom Network Settings

From the “Configuration” view, you can set the static address you would like the Intercom to be on.
Once you have typed in IP details to suit your network setup, click “Next” to set the external access details such as DNS address and login details for the intercom.

Icon Exclamation Mark LoxoneConfiguring the network settings using Loxone Config is only possible from Intercom version V8d2.
For Intercoms on a version <= V8p0 you need to change the network settings directly in the web interface of the intercom.
Perform update the of the intercom by using the update details found on this page below.

When configuring the Video Module, the DNS box will prefill with clouddns:8090, ready for setup with the free Loxone Cloud DNS service.
Finally, enter the username and password for the video module, which by default is set to ‘admin’ and ‘admin’.
When you click “Finish”, the new details will be sent to the Intercom, which will restart to apply the new settings.

Please note that the Video Module and SIP Module receive two separate IP Addresses.
Click on the Green Plus Icon [+] to add the Intercom to your configuration, and have a look at the periphery tree to see the Intercom listed.

You can select the intercom from the periphery tree to set the details the Miniserver should use to access the Intercom both locally and externally. If you have gone through the above steps to configure the Intercom before adding it, then these details should all be correct already.

Host for video stream (internal)http://”InternalVideoModuleIP:Port”
Host for video stream (external)http://”ExternalVideoModuleIP:Port” (eg. clouddns:PORT)
Host for Audio (internal)“Host of the SIP module – Internal”
Host for Audio (external)“Host of the SIP module – External (eg. sip.antisip.org)”
Password for Audio (external)“Password used to login to the web interface”

Please note that the internal port of the Video Module cannot be changed! It is fixed to the default port 80.
For external access to the Audio, no port forwarding is required, but registry with a SIP service such as antisip is essential.

You can now click on the intercom and drag it onto your configuration page to insert a preconfigured door controller for use with your intercom.

Door Controller Properties

On the Intercom XL you can call up to 100 properties, each of which will require its own Door Controller function block, assigned to the same Intercom XL.

To edit the ‘phone book’ of contacts displayed on the Intercom, access the following url:


Intercom XL Phonebook


To enable an audio connection when connecting to the Miniserver remotely, from a mobile network or a Wifi network that is not the same that the Loxone Intercom is installed on a SIP account has to be created. There are several providers for such accounts. One free provider is www.antisip.com

Once an account has been created a few simple steps are required to complete the setup via the web interface of the SIP module.

To get to the web interface enter the IP address of the Loxone Intercom SIP module in your browser (default: with a password of “admin”).

• At the bottom left next to the “Save” button click on advanced > Setting VoIP and finally on SIP at the top right.

• Set SIP registration to Yes.

• In the fields SIP Server, und SIP Domain enters the IP Address or URL of your SIP Server. (for example “sip.antisip.com”)

• In the field SIP user ID enter the extension number of the SIP module. When using antisip this is the username of your antisip account.

• In the field SIP authentication ID and SIP authentication PIN enter the username and password required for your SIP Server.

• In the field SIP user ID, you can optionally set a name for the Extension.


“Busy”Another participant is already connected
“Please try again later”The connection is busy try the connection at a later time again
“The other party is (temporarily) unavailable.”Code 480
The remote site is currently unavailablePossible causes:

  • Failed Set Sip account Check the settings in the Intercom and the Loxone Config
  • SIP Server is unreachable check whether the availability of the remote station.
    For external connection, check whether the server, the provider used, can be connected to.
“To build up the voice connection An error was received: <Error code>”List of SIP Status Codes
“The interlocutors (__host__) has rejected the call of the app.”Please check the configuration of the intercom station
“Host or username wrong”


“Please check the username and host your audio connection, ‘<userAndHost>’ is not valid.”

Check the account settings in the Intercom and Loxone Config


Icon Exclamation Mark Loxone

Please note the iButton Reader is only on the Intercom XL


As the Intercom has an integrated iButton reader, you can learn in iButtons and use these for access control.
To learn in iButtons:

  1. Click on the Intercom in the periphery tree, & select the 1-Wire device nested underneath this.
  2. Place your iButton on the reader, then tick the box named “Start & Display 1-Wire Monitor” & click 1-Wire device search on the top of your page.
  3. Select the new entry in the 1-wire monitor at the bottom of your screen.
  4. Enter a name for the iButton in the Description box.
  5. Select a user to assign the iButton to from the drop-down list, and click “Assign to User”.

The iButton has now been added and assigned to a user successfully.


Please note: Please connect the intercom directly to your PC/Laptop, as this will not work through a router.

Camera Module Reset

1. Power down the intercom

2. Set the DIP switch 1 on the camera module to OFF ( the normal state is switch 1 ON, switch 2 OFF). See picture below.

Intercom Video Module Reset

3. Restart Camera (Restore power supply)

4. The camera has now been reset to factory defaults. This start up procedure can take up to 1 minute.

5. Tweak IPv4 settings (seen in image below) to match the pre-set intercom address of so the IP address could be and the subnet mask

6. Access the web interface and change the IP of the intercom to be within the range of your network.

7. Reset the DIP switch back to its original configuration (1 – 0)

8. Reset the intercom and you will now be able to access it through the IP you set.
Icon Exclamation Mark Loxone
 Please note that by resetting the camera, the user-defined password isn’t reset. In order to change this, an update from the camera module must occur.

SIP Module reset

1. To reset the SIP module turn the side switch on the SIP module carefully. See image below.

Intercom SIP Module Update Audio

2. After the SIP module has restarted you can bring the side switch back to the original position. The SIP module is now reachable under so you can now reset the settings by going to the user interface.


If you are using Firefox 27, you may see that in the webinterface only a still image of the video stream is shown. If this happens then you can do a firmware update to the video module on the Intercom that will solve this issue.

If you are using Google Chrome and are getting no image, a firmware update will also fix this.

Loxone Download buttondownload current firmware
ZIP Password: Loxone


After downloading, unpack the zip file.

Run the CAM_Update.exe contained in the folder.

Video Module Updater

Enter the ip address of your intercom camera module. The default port 4000 must not be changed.
By default, the update file from the unzipped folder is used.
The button “Start” the update of the camera module actually starts the update process.

Icon Exclamation Mark Loxone

ATTENTION! When updating the user settings are set back to the default settings.
The user data must be reset after the update.


The SIP Module update can be applied through its web interface. To do this, firstly ensure you have downloaded the firmware from this page.

Open any web browser and navigate to the IP address of the SIP Module & login using the default password, admin.

When on the web interface, enter the advanced options at the bottom of the page, and click on “Updates” section.

Select choose file & navigate to the location the firmware you downloaded at the start of this process. Select start upload, and the firmware will be automatically applied.

UI for SIP Module Update

Loxone Download buttonLoxone Intercom – SIP Module Firmware



SIP module

On the side of the SIP module there are 4 LEDs that have the following meaning:
LED IN Indicates if there is a connection to a network via X1.
LED OUT Indicates if there is a continued connection over X2.
Flickering the LEDs signals data  traffic.
The further LEDs (LED1 and LED2) indicate different operating states:
OffOffHibernation, connected with SIP server
OnOffQuiesced, no connection with SIP server manufactured
OffOnConnection setup to an external subscriber
OnOnLoad / store factory settings is called up
Flashing: Device is in save mode
OffFlashesFactory settings loaded / saved – Jumper can be removed
FlashesOffError loading or saving the factory settings or several jumpers inserted




From versions 6 onwards of Internet Explorer it is no longer possible to have username and password direct in the URL of the camera. This is however necessary for automatic authentication for an updated camera image in the door controller.

Therefore in order to use the door controller block we recommend that you use another browser such as Google Chrome or Mozilla Firefox. Please find the associated information from Microsoft here.


In the most recent versions of Google Chrome, the authentication process has changed, so you may see problems with the video stream being displayed when using the Loxone webinterface.

You can get round these issues by changing the target path in the properties of Google Chrome with a command.


Right click on the Chrome shortcut on your desktop and then click on ‘Properties’.

Chrome Troubleshooting 1


Click on the tab called ‘Shortcut’ and change the name of the target so that it includes the command “–allow-cross-origin-auth-prompt” to the end of the path.

So the target path would now be (depends on where you installed Chrome):

C:\Program Files\Google\Chrome\Application\chrome.exe” –allow-cross-origin-auth-prompt

Click Apply, approve any administrator prompts and then click OK to save these changes.

Chrome Trouble Shooting 2

No sound with Android?

Under certain circumstances, no voice connection can be established.
This is because smartphone manufacturers or mobile phone providers can influence the Android operating system and thereby also block the SIP support. Since our app is based on the SIP API of Android, the voice connection does not work in these cases. 
Please check with your provider in advance if these functions can be used with your mobile network provider.



Dimensions of the Loxone Intercom XL
Dimensions of the Loxone Intercom

The front panel of the Loxone Intercom and Loxne Intercom XL is made out of anodized aluminium.

Icon Exclamation Mark LoxoneTo enable acceptable audio communication, a data rate of at least 2 MBit is necessary. For the video communication to run smoothly, a data rate of at least 10 MBit is recommended (depending on the image resolution).
For Ethernet, the maximum line length of the network is approx. 100m.
If larger cable lengths are required, other network connection types, eg fiber optics, must be used. With such cable lengths, it is recommended to place the PoE adapter close to the Intercom.