Your Go-to Place for All Loxone Support

Loxone is a complete automation platform that unifies lighting, HVAC, shading, access, security, audio and energy in one system.

At its heart is the Miniserver – a single brain running locally, without recurring license or cloud fees. This means your projects are quicker to deliver, easier to maintain and more profitable to support.

From private homes and luxury villas to MDUs, offices, hotels and a wide range of commercial projects – including retail, education, healthcare, agriculture and industry. Whatever the project size, Loxone adapts.

With Loxone Air (wireless) technology, you can also bring automation into existing buildings without costly or disruptive rewiring. It’s perfect for renovations, upgrades, or occupied spaces where minimal intervention is key – giving you the same reliability and performance as in a new build.

At the heart of every project is the Loxone Miniserver – the central brain that controls all building features. Devices connect via Tree (bus-wired) for fast and structured cabling, or via Air (wireless) for maximum flexibility.

All configuration is stored in one central project file – so changes, updates and maintenance are quick, predictable and transparent.

Loxone combines the best of both worlds (clopen system):

• Tightly integrated core: All-in-one sytsem – the Miniserver with Tree (wired) and Air (wireless) ensures maximum stability and ease of use.
• Seamless integrations: Supports widely used protocols such as DALI, Modbus, KNX, and many more, as well as flexible APIs for third-party systems.

This way, you benefit from a secure, reliable foundation with the freedom to connect beyond.

Specialist companies and customers often face the question of how the Loxone system differs from a KNX system. First of all, both systems are independent solutions for the automation and control of technical installations in buildings of all types. Thanks to the Loxone KNX Extension, it is also possible to integrate KNX-compatible components into the Loxone universe, enabling cost-effective visualization as well as many automation and logic features.

Access to smart home solutions that are operated via the cloud is often gained by logging in to the manufacturer’s website. This login can become a central point of attack. In the Loxone system, there is no central node or external point of attack that can be hacked, as login to the Miniserver is done exclusively via the Miniserver itself – and this is located at the customer’s home and does not require an internet connection to perform its tasks.

Every Loxone system is protected by the Miniserver’s security mechanisms, ongoing security updates and general network security (in the hands of the user).

Smart technologies are becoming standard in house and residential construction. This leads to new record sales in the industry year after year. With the Miniserver, Loxone offers not only the optimal tool for simple control and intelligent automation of smart homes, but also for automation projects of all types and sizes. With the free software, you have a powerful tool to easily implement projects and visualize them in an impressive way.

The market is huge! There are more than enough Loxone projects, both in private and residential construction and in the commercial sector. Every “classic” installation is a potential Loxone project and therefore an opportunity for you to offer more than just simple installation. Successful Loxone Partners receive more inquiries than they can handle because they have taken the step and actively offered Loxone. Loxone’s growing market awareness makes it easy for you to win new customers.

Because it makes their work simpler, faster and more rewarding:

• One system, one brain: The Miniserver replaces stacks of hubs and bridges.  
• Faster installation: Tree (wired) and Air (wireless) cut cabling and setup time.  
• Easy configuration: Drag-and-drop logic, no coding needed. So you can deliver in hours, not days.  
• No subscriptions: Free software protects both your margins and your client’s costs.
• Flexible scaling: The same hardware and tools fit villas, MDUs, hotels, offices, or even campuses.  
• Seamless integration: Compatible with standards like DALI, Modbus, KNX, DMX, RS-232/485, 1-Wire, analog/digital I/O and IP/API methods.  
• Local-first reliability: Automation runs on-premises, not the cloud.

Compared to other manufacturers, we offer a personal contact person, free support, free project assistance and the complete package of software and hardware. We work with you to plan your project and are also happy to help with any questions you may have about cabling or configuration.

By giving you a competitive edge:

• Win more projects with a single, integrated solution.
• Deliver faster with less cabling and configuration time.
• Increase profitability with the free software & app – no license fees or recurring costs.
• Generate ongoing revenue with support, upgrades and enhancements.

Absolutely not. Loxone Config is intuitive and visual, letting you set up complex automation without coding. We offer a series of explanatory videos and introductory webinars to help you get started.

Our beginner-friendly training also guides you step by step so you can focus on delivering great projects rather than learning a programming language.

A Loxone Partner is a certified professional or company that specializes in designing, installing and maintaining smart home and building automation systems using Loxone solutions. As a partner, you receive training and certification from Loxone, ensuring you have the expertise to implement intelligent automation solutions for homes, offices, hotels and other buildings.

If you’re a system integrator or a company with an in-house installation team including electricians, you’re eligible to join. By partnering with Loxone, you gain access to proven technology, training and support that helps you stand out in a competitive market.

The first step is to register in our Partner Portal. In just 2 minutes, you can register online and immediately start shopping as a Registered Loxone Partner.

We’ll guide you through the next steps, provide onboarding resources and help you start leveraging Loxone to expand your project offerings and grow your business.

The next step for becoming a certified Loxone Partner is buying the Welcome Package. The Welcome Package includes a

• Demo Case – ideal for getting to know and testing the possibilities of the Loxone system
• Qualification Training – learn the essentials of planning and configuring smart building solutions

– everything you need to start your Loxone Partnership.

As a Loxone Partner, you do not enter into a contract with us, but we have set out our principles for good cooperation in our Partner Guidelines. By registering as a Loxone Partner, you confirm your compliance with these guidelines, which are aimed at fair cooperation.

Getting started with Loxone is straightforward and cost-effective. The Welcome Package includes a Demo Case, Foundation Training and Silver Certification – everything you need to start your Loxone Partnership.

This is the fastest way to:

• get hands-on experience with real hardware
• understand the platform’s full capabilities
• start offering Loxone solutions to your clients immediately

Our partner program is based on transparency and fairness. The assignment of one of four possible partner statuses enables us to treat all partners equally and offer transparent discounts and conditions.

The Loxone Partner Program is a tiered system (Silver → Gold → Platinum) that helps you grow your business with exclusive training, marketing support and sales resources.

Depending on the partner status, the Loxone Partner Program offers numerous advantages: from purchasing discounts to ticket & telephone support to listing in the Partner Search. Higher tiers unlock greater rewards to win more projects and enhance client offerings.

Certification is awarded at the end of the Qualification Training course, once you’ve completed all training days. This ensures you’re fully equipped to start delivering Loxone projects immediately, confidently applying your knowledge to real client scenarios.

We offer hands-on, in-person training at our headquarters in Austria, where you’ll work directly with Loxone products and real-world project scenarios under the guidance of our experts.

For those who cannot travel, we also provide online training sessions conducted live by Loxone specialists, so you can learn from anywhere while still benefiting from expert interaction and support.

Thanks to personal support, the success of you projects is guaranteed. Personal support and expert guidance ensure a smooth start and successful implementation of your projects.

As a Loxone Partner, you also benefit from a tiered discount structure that grows with your business: The more projects you complete and the more you engage with the program, the greater your advantages become. These discounts are designed to help you protect your margins, stay competitive and offer attractive solutions to your clients.

Qualified project inquiries from potential clients are routed to certified Loxone Partners. In addition, as a Loxone Partner you will be listed on our website in the Loxone Partner Search, increasing visibility and helping you attract new business opportunities in your region.

Maintaining your partner tier is simple. Attend the yearly training to stay up to date with the latest features and best practices and meet the annual turnover requirements. Staying active ensures you continue to receive the benefits associated with your level and maximize your revenue potential.

The home and building automation market is fast-paced. Loxone is constantly introducing new hardware and software products, enabling the implementation of additional functions. To run a successful business, it is essential to stay up to date. Loxone works with the best to offer customers only the best installation and experience. That is why it is important to us that our Loxone Partners complete training once a year from Silver status onwards. To recertify their partner status, at least one employee of the Loxone Partner must complete training.

A contract becomes binding either when you receive Loxone’s written order confirmation or when the goods/services are executed. Offers in catalogs or on the website are non-binding until confirmed. Once an order has been confirmed, changes or cancellations are only possible with Loxone’s written approval and may incur handling costs.

Unless otherwise agreed, prices exclude VAT and other costs; transport, packaging, delivery, customs duties and insurance are borne by the customer. The prices valid on the day of the order apply.

Deliveries are made according to the agreed Incoterms. Shipping dates are estimates and may vary depending on stock and production times. Loxone is not liable for delays caused by force majeure or supplier issues.

Payments are typically due in advance unless other arrangements have been agreed. Loxone retains ownership of delivered goods until full payment is made. The customer bears the risk of loss, damage or deterioration in the meantime.

Get detailed information here.

To ensure fair and transparent pricing, we take an unconventional approach. We deliberately avoid traditional distribution structures, such as sales via wholesalers. You purchase your hardware directly from us as the manufacturer – without intermediaries or middlemen. Through direct purchasing and our direct relationship with you, we can guarantee direct manufacturer support from the source.

Yes, Loxone products can be integrated with third-party components as long as they are compatible. However, Loxone assumes no liability for issues caused by non-certified third-party devices or systems.

All Loxone software and configuration tools are completely free. Updates are included, so you always have access to the latest features, improvements and security enhancements without any recurring costs.

This allows you to deliver the best solutions to your clients without worrying about additional software fees.

Absolutely. Your Partner Coach is available to assist you with project planning when needed. In addition, you’ll also find detailed manuals, wiring diagrams and configuration examples in the Loxone Documentation to guide you through your projects.

Loxone products comply with EU standards and can be used internationally, but regional power supply, certification, and network regulations must be observed.

Our products and software tools are designed to perform reliably in continuous 24-hour operation throughout the entire lifetime of a building.

The Miniserver is the central control unit of every Loxone installation. We have therefore paid particular attention to its reliability. The Miniserver has no moving parts, such as fans. In addition, it is extremely energy-efficient, which means that heat generation is not a problem anyway. A failure of the Miniserver is therefore extremely unlikely.

If individual sensors or actuators do fail unexpectedly, this has no effect on the rest of the system.

A Loxone installation can operate entirely without an internet connection if desired. Only individual services, such as remote access via Loxone App, are then unavailable. An internet failure therefore has no effect on the functionality of a Loxone installation.

Loxone provides a 24-month warranty from the date of delivery, covering material and manufacturing defects. Improper handling, installation errors, or unauthorized modifications void the warranty.

With the development of our in-house technologies, Loxone Tree and Loxone Air, we have pursued a clear goal: to reduce installation costs in residential and commercial properties to a minimum. The big advantage: everything is easily configured via Plug&Play and works together perfectly. We are so confident of this that we offer our partners within the Loxone system a functional guarantee.

Get detailed information here.

If defects occur in delivered goods, defects must be reported to Loxone in writing immediately upon discovery (or at latest within one week of receiving the goods). Warranty claims may expire if defects are not reported in time.

If a Loxone product appears defective during installation, check wiring, configuration and firmware first. If the issue persists, report it immediately via the Loxone Partner Portal or Support Form. You’ll receive detailed instructions for diagnosis, documentation and next steps. Defects must be reported within the warranty period to qualify for replacement or repair.

If you want to return unused or incorrectly ordered products, returns are only accepted after prior approval from Loxone and must be in original packaging and condition. Customized or configured products are excluded from return.

Get detailed information here.