Christmas Hours 2023

Jacob Sugden
15th December 2023 in Backstage
Thank you to our Partners for your support throughout the year. We wish you all a Merry Christmas and a Happy New Year.

We are proud of all that has been achieved this year together with Loxone Partners. Thank you all for your ongoing support. Here’s wishing you, your colleagues, and loved ones a relaxing and joyous festive season.

The whole Loxone team will be taking a break, too. The UK office, warehouse and support line will close at midday on Friday 22nd December 2023 and we will reopen on 8th January 2024.

Your support enquiry

If you have any questions during this time, our online documentation has a wealth of information to guide you through most troubleshooting. You can also use the Support Assistant available in the Partner Portal. If you are looking for support with your own Loxone installation, please contact your Loxone Partner.

Support ticket requests will be answered as usual after our return in January. For Loxone Partners in the UK, a 24-hour rota will monitor support tickets and where the matter is system-critical and urgent we endeavour to reply within 24 hours (excluding Christmas Day, Boxing Day, and New Years Day).

Your orders

The final cut-off for shipping before we close will be 10am on Friday, 22nd December 2023. Please bear in mind these orders will take longer to reach you while UPS closes over the Christmas period. If you require orders to arrive before Christmas, we suggest to place them no later than:

  • Mainland UK: Wednesday 20th December
  • For Northern Ireland, Channel Island and Highlands: Monday 18th December
  • While there is no guarantee that the above delivery dates will be met, this is our best guideline based on UPS approximations.

We have put on an additional shipping day during our winter break of:

  • Wednesday 3rd January 2024 at 10am.
  • This will be for orders placed after the 10am cutoff on 22nd December 2023 up to 9am on 3rd January 2024

Starting Monday 8th January, 2024, the entire Loxone team will be back and available to assist as per normal.

Until then, we wish you a Merry Christmas, a Happy New Year and, above all, good health!