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Clear Answers for Your Smart Automation Journey

Find all the answers you need about smart automation with Loxone in the Middle East – from solutions and services to support and partnerships.

Get to Know Loxone

Learn who we are, what makes us unique, and why thousands of professionals worldwide trust Loxone for smart automation.

What is Loxone?

Loxone is a complete automation platform that unifies lighting, HVAC, shading, access, security, audio, and energy in one system.

At its heart is the Miniserver – a single brain running locally, without recurring license or cloud fees. This means your projects are quicker to deliver, easier to maintain, and more profitable to support.

Why do integrators choose Loxone?

Because it makes their work simpler, faster, and more rewarding:

  • One system, one brain: The Miniserver replaces stacks of hubs and bridges.  
  • Faster installs: Tree (wired) and Air (wireless) cut cabling and setup time.  
  • Easy configuration: Drag-and-drop logic, no coding needed. So you can deliver in hours, not days.  
  • No subscriptions: Free software protects both your margins and your client’s costs.
  • Flexible scaling: The same hardware and tools fit villas, MDUs, hotels, offices, or even campuses.  
  • Seamless integration: Compatible with standards like DALI, Modbus, KNX, DMX, RS-232/485, 1-Wire, analog/digital I/O, and IP/API methods.  
  • Local-first reliability: Automation runs on-premises, not the cloud.
Where does Loxone add the most value?

From private homes and luxury villas to MDUs, offices, hotels, and a wide range of commercial projects – including retail, education, healthcare, agriculture, and industry. Whatever the project size, Loxone adapts.

How does Loxone help me grow my business?

By giving you a competitive edge:

  • Win more projects with a single, integrated solution.
  • Deliver faster with less cabling and configuration time.
  • Increase profitability with no license fees or recurring costs.
  • Generate ongoing revenue with support, upgrades, and enhancements.

Discover the Loxone System

Understand how our all-in-one platform connects lighting, HVAC, security, energy management, and more – all in one intelligent solution.

How does the Loxone system work?

At the heart of every project is the Loxone Miniserver – the central brain that controls all building functions. Devices connect via Tree (bus-wired) for fast and structured cabling, or via Air (wireless) for maximum flexibility.

All configuration is stored in one central project file, so changes, updates, and maintenance are quick, predictable, and transparent.

Is Loxone suitable for retrofit projects?

With Loxone Air (wireless) technology, you can bring automation into existing buildings without costly or disruptive rewiring. It’s perfect for renovations, upgrades, or occupied spaces where minimal intervention is key – giving you the same reliability and performance as in a new build.

Is Loxone an open or closed system?

Loxone combines the best of both worlds:

  • Tightly integrated core: The Miniserver with Tree (wired) and Air (wireless) ensures maximum stability and ease of use.
  • Seamless integrations: Supports widely used protocols such as DALI, Modbus, KNX, and many more, as well as flexible APIs for third-party systems.

This way, you benefit from a secure, reliable foundation with the freedom to connect beyond.

Become a Certified Loxone Partner

See how our tiered Partner Program supports your growth, provides certification, and helps you expand your capabilities

Who can become a Loxone Partner?

If you’re a system integrator or a company with an in-house installation team, including electricians, you’re eligible to join. By partnering with Loxone, you gain access to proven technology, training, and support that helps you stand out in a competitive market.

Do I need programming experience to use Loxone?

Absolutely not. Loxone Config is intuitive and visual, letting you set up complex automation without coding. Our beginner-friendly training also guides you step by step so you can focus on delivering great projects rather than learning a programming language..

How do I join as a Loxone Partner?

Submit your application online, and our team will review your details carefully.

We’ll guide you through the next steps, provide onboarding resources, and help you start leveraging Loxone to expand your project offerings and grow your business.

What is the Loxone Partner Program?

The Loxone Partner Program is a tiered system (Silver → Gold → Platinum) that helps you grow your business with exclusive training, marketing support, and sales resources. Higher tiers unlock greater rewards to win more projects and enhance client offerings.

Build Your Expertise

Explore our training options, from starter courses to advanced certifications, and learn how to grow your skills with Loxone.

Is training available (online or in person)?

We offer hands-on, in-person training at our headquarters in Austria, where you’ll work directly with Loxone products and real-world project scenarios under the guidance of our experts.

For those who cannot travel, we also provide online training sessions conducted live by Loxone specialists, so you can learn from anywhere in the Middle East while still benefiting from expert interaction and support.

Can I attend Loxone training in Dubai or Riyadh?

At the moment, all in-person trainings take place at our HQ in Austria

For those who cannot travel, we also provide online training sessions conducted live by Loxone specialists.

Is training available in Arabic?

Currently, training is offered in English only.

How long until I’m certified?

Certification is awarded at the end of the course, once you’ve completed all training days. This ensures you’re fully equipped to start delivering Loxone projects immediately, confidently applying your knowledge to real client scenarios.

Do you offer showroom/demo support?

Partners can take advantage of a one-time showroom discount of up to 50% to set up a local demo and showcase Loxone’s capabilities in an engaging way. This helps you demonstrate the value of smart automation to clients and grow your business. For details and eligibility, contact your Loxone account manager.

Can you help with project design and BOM reviews?

Each partner is assigned a dedicated Partner Coach who provides guidance on project design, bill of materials, and system configuration, ensuring your projects run smoothly and efficiently from start to finish.

Do you provide leads?

Qualified inquiries from potential clients are routed to certified Loxone Partners. In addition, your company can be publicly listed on our website, increasing visibility and helping you attract new business opportunities in your region.

Understand Your Investment & Benefits

See how our partner program helps you maximize profitability, understand margins, and grow with different partnership levels.

What does it cost you to get started?

Getting started with Loxone is straightforward and cost-effective. The Welcome Package includes a Demo Case, Foundation Training, and Silver Certification.

This is the fastest way to:

  • get hands-on experience with real hardware,
  • understand the platform’s full capabilities, and
  • start offering Loxone solutions to your clients immediately.
How does the Partner Program support my business?

As a Loxone Partner, you benefit from a tiered discount structure that grows with your business: The more projects you complete and the more you engage with the program, the greater your advantages become.

These discounts are designed to help you protect your margins, stay competitive, and offer attractive solutions to your clients.

When I need support, is there a regional contact?

For sales & partner support: [email protected]
For orders & shipping: [email protected] 
For admin & general: [email protected] 

How do I maintain my tier and discount level?

Maintaining your partner tier is simple. Attend the yearly training to stay up to date with the latest features and best practices, and meet the annual turnover requirements. Staying active ensures you continue to receive the benefits associated with your level and maximize your revenue potential.

How do software updates work?

All Loxone software and configuration tools are completely free. Updates are included, so you always have access to the latest features, improvements, and security enhancements without any recurring costs.

This allows you to deliver the best solutions to your clients without worrying about additional software fees.

Receive & Use Loxone in the Middle East

Get clarity on shipping, payments, and product suitability in the Middle East.

What Incoterms are used and who clears GCC customs?

We ship Ex Works (EXW). UPS/DHL manage customs clearance, and you pay import duties/VAT upon arrival.

Can I get door-to-door delivery in my region?

We currently offer door-to-door to the UAE & KSA at special shipping rates. Other Middle East destinations are pickup.

How long does delivery usually take?

In-stock items: around 7 working days.
Engraved / made-to-order: 2–3 weeks.

Can I combine multiple orders into one shipment?

Yes. Just email [email protected] with all order numbers before they’re packaged.

Which payment methods can I use?

Bank transfers and card payments.

Are Loxone devices suitable for desert climates?

Yes. Devices are designed for high heat & humidity.  Always follow the device’s specified ambient ranges and use appropriate enclosures for dusty/sandy environments.

Are Loxone power supplies compatible in the GCC?

Yes. They support 100–240 V AC, 50/60 Hz.

How do I handle RMAs in the Middle East?

Request an RMA and we’ll guide you step by step (diagnosis, serials, documentation, and next actions). We keep the process simple so your projects stay on track.

Ready to Become a Partner?

Registering as a Loxone Partner gives you the unique opportunity to get started with Loxone directly and without obligation*
Fast & free registration
Shop directly in the Loxone Webshop
Benefit from attractive discounts

Create a Partner Account

*The only requirement is that your company fits into our Partner Program. This will be checked by our staff using your VAT number and trade license.