COVID-19 Update

Luke Murphy
20th March 2020 in Backstage
With the Coronavirus pandemic currently dominating our everyday conversations, we’d just like to update you on how we’re dealing with the situation and what steps we are taking to ensure business remains unaffected. This is because we know how important it is to be able to plan safely during uncertain times.

Information at a glance

  • Technical Support will be available as usual. 
  • Our supply chain is currently unaffected and hence we can ensure the continued availability of our products. 
  • Delivery times will remain largely the same – with any delays being no longer than 24 hours.
  • Our Training Courses are cancelled until further notice.

Product availability and delivery 

The health & safety of our employees and customers is critically important to us and we are closely monitoring government guidance in each country to act in the best interests of public health. For now, the majority of our employees are working from home with the only exception being administration and logistics staff. You’ll still be able to reach members of staff as usual via email or phone. As a digital company we are well prepared for this situation and therefore will be able to handle your requests normally. 

Delivery of our products 
Thanks to our European manufacturing centres functioning normally and our sufficient levels of ‘buffer stock’ we can ensure that our products are continually available. Should there be any changes in the availability of our products, we will let you know as soon as possible. The majority of orders will be delivered as usual – the only consideration is that our warehouse staff are now working in two separate rotating shifts but UPS collections will still only take place once a day which may result in some orders being delayed by up to 24 hours.

Training courses cancelled until further notice 
With the Government advising against non-crucial gatherings of people, it would be wholly irresponsible of us to continue running our training courses. If you had booked on to one of the planned course then you will have already been made aware of these cancellations. We’ll be in further contact with you shortly to discuss this in greater detail.

We are very aware that many of our products are used in various important ways. Therefore, it is especially important to us that they continue to be available during these challenging times. 

Please take care of yourself and those around you.