TECHNICAL CUSTOMER SUPPORT EXECUTIVE
Full Time | Reading, UK
This is an opportunity for a knowledge-hungry go-getter who has a keen interest in technology and problem-solving. We’re changing the world as one of Europe’s leading automation solution manufacturers – perhaps you’d like to join us on our journey?
We’re looking for someone who might have experience in a customer service role or you’re just generally a people person. You’ll also have experience with technical systems (like electronics, IT, telecoms or security) whether through hobbies, studies, or previous work experience. You might not have years of experience in a previous role, but if you have the drive and keen interest, then apply for this role and let’s see if we’re a great fit for you as a company.
You’ll spend your time learning about our system and the industry, putting your knowledge and enthusiasm to work speaking with installers about their projects and how our solution can be used. This role will keep you on your toes and challenge you. It will be fulfilling, enjoyable and varied with the opportunity to take on further responsibilities in the company.
Key Tasks
- Assisting our network of installers with technical support
- Troubleshooting to identify problems and deliver quick solutions for partners.
- Coordinate with international members of the technical support team to resolve support cases and improve overall levels of support
- Preparing how-to and technical documentation to aid installers
Key Requirements
- Experience in a customer service/advisor/consultant role
- Keen interest/experience with technical systems (electronics, IT, telecoms, security systems) whether through a previous role, a hobby or an active interest.
- Eager to learn and pro-active in finding solutions
- Work well on your own and as part of a team
- Be polite and patient, yet outgoing and a strong communicator with excellent command of English
This is a workplace for performers. We have ambitious targets and work to high standards – there’s no coasting here. We value people with ambition, insight and potential. Everyone at Loxone holds themselves to high standards and we’re looking for individuals who want to achieve and excel alongside like-minded colleagues.
So, if it’s time to start a new chapter and you reckon we’d be a good fit, then please apply with a cover letter and your CV. We look forward to hearing from you!
We’ve got a lot to offer!
Depending on the country and location, we offer our employees a unique working environment. Discover all the benefits that await you at Loxone!
This is a full-time position at our Loxone UK location which is conveniently located adjacent to the Theale Train Station in Reading, Berkshire.
Apply today!
To apply, you can email us, upload your CV. Please, remember to include a Cover Letter with your application.
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BENEFITS
WORKING WITH LOXONE
Loxone enables the easy control and intelligent automation of all kinds of projects. From smart homes to commercial properties to custom applications.
Our employees are our soul. We offer attractive benefits & working conditions so that you feel completely at ease and can achieve top-level professional performance.
Discover our benefits now:
Unique Projects
We change lives, make people happy and the world a little better. This offers unique projects across all departments, varied responsibilities and activities, as well as room for your own ideas.
Modern work environments
At Loxone, an ultra-modern, flexible workplace with high-quality work equipment is waiting for you. We attach great importance to the digitalisation of work processes and carry out our work as paperless as possible.
International and Local
At Loxone you will work in an international environment and benefit from close cooperation with colleagues and customers from all over the world. Depending on the job & qualification, there is also the opportunity for long-term stays abroad and progression to an international career.
Performance-related salaries
Performance pays off. Outstanding work results do not go unseen at Loxone and are not only rewarded with attractive salaries. Companies bonuses are also offered for various performance-related results.
Staff purchasing opportunities
We live and breathe Loxone. The association of our employees with Loxone products has the highest priority, which is why they receive highly discounted prices on hardware. This is how we make every Loxonaut’s own Smart Home accessible.
Flat hierarchy
No endless meetings, just get going and speak to management directly. No mundane 8 to 5, but varied days where you apply yourself. No boredom, but quick decision-making processes. That is Loxone.
People and Teams
People with a passion for their job. Inspire and benefit from working as part of a knowledgable and passionate team. We want to do great work and support each other as we do. That is what motivates us every day.
Professional development
Promoting personal and professional development is a high priority for us. “Lifelong learning” in every professional field and at every entry-level – because your success is also our success. To this end, we do not set ourselves an annual budget limit but invest where the potential lies dormant.
Employee Events
Successes should be celebrated! Be it with cool after-work activities, unique company outings, the Loxone Inspiration Event with top speakers or simply a cosy get-together for a barbecue. According to Loxonauts, the annual highlight is the legendary Loxone Christmas party.
Easy commute and parking
Loxone in the UK is conveniently located adjacent to Theale Train Station in Theale, Reading if you prefer to use public transport. Alternatively, we are just off Junction 12 off the M4 with free on-site parking.