Data Protection Statement

The protection of your personal data is a matter of trust and is extremely important to us. We would therefore like to inform you of our company’s data protection policy.


Loxone Inc, 3060 Plaza Drive, Garnet Valley, PA 19060 ([email protected]) is the office responsible for the collection, processing and use of your personal data.

If you wish to lodge a complaint concerning the collection, processing or use of your data by Loxone, whether relating to the regulations for data protection generally or to more specific cases, this can be done by email, fax or by post. Your personal data will then be deleted, provided that no legal obligation exists to keep them, if you have made a valid cancellation claim, if the data are no longer necessary for achieving a target which constitutes the aim of the data storage itself, or if the storage of your data is otherwise legally inadmissible.


2.1 Personal Data

Personal data are details concerning factual or personal conditions pertaining to a identified or identifiable physical person. This includes, for example, your name, your telephone number, your signature, as well as numerous inventory data which you share with us upon opening a customer account with us.

2.2 Customer Account

In order to shop with us you require a customer account. This customer account comprises personal data. These are stored in our data bank for later processing when logging in.

2.3 Collection, processing and use of your personal data

Data protection is a matter of concern for us. We therefore adhere closely to the regulations of the federal data protection law and the telemedia law.

We comply with the principle that data collection is for a specific purpose and collect, process and store your personal data only for the smooth completion of your purchase, potentially including later guarantees for our services department, technical administration as well as our own marketing goals. Your personal data are only forwarded to third parties or otherwise given over if this is necessary to the completion of the contract or the invoice or upon your prior consent. In the context of order processing, the service providers we use (e.g. suppliers) receive the necessary data. The forwarded data may only be used by our service providers in order to perform their task. Any other use of this information is not permissible and would not occur with any of the service providers appointed by us.

For your order, we require your correct name, address and payment details.  We require your email address in order to confirm the receipt of your order with you and in order to communicate with you. Moreover, we use this for your identification (customer log-in). We also take data protection within the company most seriously. Our colleagues and our appointed service providers (e.g. suppliers) are bound to secrecy and adherence to the terms of the data protection law.

2.4 Use of your data for advertising purposes

Alongside the processing of your data in order to complete your purchase with Loxone, we also use them in order to communicate with you regarding your order, certain products or marketing campaigns and in order to recommend products or services to you, which could be of interest.

You can always object to the use of your personal data for advertising purposes, whether in general or pertaining to individual cases. This can be done by contacting us in any way mentioned under point 1 (e.g. email, letter).

2.5 Infomail

In order to send our infomail we operate a so-called double opt-in process. This means we will only send you our infomail by email if you have previously expressly confirmed that we should activate our infomail service. We will then send you a notification email and ask you to confirm that you wish to receive our infomail by clicking one of the links provided in this email. If you later no longer wish to receive infomail from us, you can always cancel this subscription. This can be done by contacting us in any of the ways mentioned under point 1. Of course, you will also find an unsubscribe link in each infomail.


Cookies are small text files which are used by websites in order identify regular users. Upon visiting our website, data which we receive from your browser during the visit are automatically stored in our logfiles (examples of browsers are Internet Explorer, Firefox, Safari etc.). This means that the IP address is identified and a cookie is stored on your computer. Thanks to these cookies we can also analyze how visitors  use our website. We can therefore tailor the content of our website exactly according to the needs of our visitors.

Cookies used by Loxone do not in any way receive information about you, but rather merely an identification number which is meaningless outside the context of Loxone. Accepting cookies is not a prerequisite for visiting our website and our web-shop. However, we wish to point out that the use of our shopping basket function and the ordering of products requires you to accept cookies.


In order constantly to improve and optimize our offers, we use Google Analytics as a tracking technology.

Google Analytics is a service provider by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics makes use of cookies -text files – which are stored on your computer and, through Google, makes analyzing how our offers are used possible. The information gathered with the cookies about the use of our website (including your IP address) is generally transferred to a Google server in the USA and stored there.

We wish to point out that an anonymous registration of IP addresses is guaranteed on this website.

On our commission, your IP address is therefore registered by Google merely in a shortened form, which guarantees anonymity and does not allow you to be identified. If IP anonymity is activated on this website, within the member states of the EU or in other states belonging to the European Economic Community your IP address will be shortened by Google beforehand. Only in exceptional circumstances will the full IP address be transferred to a Google server in the USA and stored there. Google continues to adhere to the data-protection terms of the “US-Safe-Harbor” agreement and is registered with the US Department of Commerce “Safe-Harbor” program. Google will use the aforementioned information in order to evaluate your use of our website, to compile reports about website activity for us, and to provide us with further services related to the use of websites and the internet. In the context of Google Analytics, the IP address provided by your internet browser will not be merged with other data possessed by Google. A transferal of these data to a third party on the part of Google will only take place on the basis of legal regulations or in the context of the processing of order data. Under no circumstances will Google merge your data with other data compiled by Google.

By using this website you are declaring yourself in agreement with the processing of data gathered about you by Google, the data-processing strategy described above, and the aforementioned purpose of this action.


Your personal data are put into code by digital security systems and transferred to us. Our website is protected by technical measures against damages, destruction or unauthorized access.


We reserve the right to amend this data protection statement. If this occurs you will be notified by email.