Payment and delivery
From the ordering process to the cost of shipping – here you will find all the important information you need to know about ordering from the Loxone webshop.
Ways to pay
BACS
You can pay for all your orders in advance by bank transfer (BACS) and there are no extra costs (except for the shipping cost). Your order will then be processed immediately upon receipt of payment.
Credit/debit card
You can also pay by credit or debit card. Just select “Credit Card” as “Payment Type”. We accept MasterCard and Visa.
Brexit Transition
Orders placed from 23 December 2020 will only be processed from 7 January 2021. Therefore, these orders will be subject to new customs regulations, delivery charges and delivery times. More information can be found in the Partner newsletters and the Partner Portal.
Delivery charges
From 23.12.2020: Free shipping to the UK for all Gold, Platinum and Flagship Partners, on webshop orders exceeding a value of £500. For orders not qualifying for free delivery, charges below apply:
| Andorra | 19,90 € |
| Austria | 5,90 € |
| Belgium | 7,90 € |
| Bulgaria | 14,90 € |
| Canada | 40.00 $ |
| Cyprus | 14,90 € |
| Czech Republic | 204 CZK |
| Denmark | 9,90 € |
| Germany | 7,90 € |
| England | 13.50 £ |
| Estonia | 14,90 € |
| Finland | 14,90 € |
| France | 9,90 € |
| Greece | 14,90 € |
| Guernsey | 13.50 £ |
| Hungary | 7,90 € |
| Ireland | 14,90 € |
| Isle of Man | 13,50 £ |
| Italy | 7,90 € |
| Jersey | 13.50 £ |
| Croatia | 19,90 € |
| Latvia | 14,90 € |
| Lithuania | 14,90 € |
| Luxembourg | 7,90 € |
| Mexico | 100.00 $ |
| Malta | 14,90 € |
| Netherlands | 7,90 € |
| Northern Ireland | 13,50 £ |
| Norway | 24,90 € |
| Poland | 14,90 € |
| Portugal | 14,90 € |
| Romania | 14,90 € |
| Scotland | 13,50 £ |
| Sweden | 9,90 € |
| Slovak | 7,90 € |
| Slowenia | 7,90 € |
| Spain | 14,90 € |
| United States | 15.00 $ |
| Wales | 13.50 £ |
For delivery to countries outside this list, the buyer must arrange their own courier service.
All prices are listed without VAT.
Shipping times (Europe)
Delivery times vary by country and are not guaranteed
Country: |
Average shipping time: |
| Austria, Germany, Czech Republic | 1-5 Working Days |
| Belgium, Slovakia, Italy, France | 2-6 Working Days |
| Hungary | 3-6 Working Days |
| Spain | 4-6 Working Days |
| United Kingdom | 5-10 Working Days |
| Other EU countries | 2-10 Working Days |
Our delivery times also depend on product availability. The availability of a product is displayed on the webshop page for that product. Deliveries may be part-shipped to avoid delays where some items are not available.
Additional information
Order processing
After submitting your order to us, you will receive an order confirmation via e-mail. When your order is shipped you will receive an invoice and a UPS tracking number so that you can follow its progress all the way to your door.
Foreign currency payments
Please note that the cost of transferring money from abroad must be met by the buyer. This is explicitly indicated in the transfer.
Issues/faults
Concerned you have a faulty product? Get in touch with us by email or phone us. You can contact technical support via [email protected] or call +44 1183 130 140.