Payment and delivery
From the ordering process to the cost of shipping – here you will find all the important information you need to know about ordering from the Loxone webshop.
Ways to pay
You can pay for all your orders in advance by bank transfer (BACS) and there are no extra costs (except for the shipping cost). Your order will then be processed immediately upon receipt of payment.
You can also pay by credit or debit card. Just select “Credit Card” as “Payment Type”. We accept MasterCard and Visa.
From 01.05.2018: Free shipping to mainland UK and Ireland for all Silver Partners on webshop orders exceeding a value of £150 (ex. VAT). Gold and Platinum Partners will continue to receive free shipping to mainland UK and Ireland on all orders.
|Czech Republic||204 CZK|
|Isle of Man||8,50 £|
|Northern Ireland||8,50 £|
|United States||15.00 $|
For delivery to countries outside this list, the buyer must arrange their own courier service.
All prices are listed without VAT.
Shipping times (Europe)
Delivery times vary by country and are not guaranteed
Average shipping time:
|Austria, Germany, Czech Republic||1-5 Working Days|
|Belgium, Slovakia, Italy, France||2-6 Working Days|
|UK, Hungary||3-6 Working Days|
|Spain||4-6 Working Days|
|Other EU countries||2-10 Working Days|
Our delivery times also depend on product availability. The availability of a product is displayed on the webshop page for that product. Only in exceptional cases will lack of availability cause delayed delivery times.
After submitting your order to us, you will receive an order confirmation via e-mail. When your order is shipped you will receive an invoice and a UPS tracking number so that you can follow its progress all the way to your door.
Foreign currency payments
Please note that the cost of transferring money from abroad must be met by the buyer. This is explicitly indicated in the transfer.
Concerned you have a faulty product? Get in touch with us by email or phone us. We’ll go through a series of tests with you and see how we can best resolve your issue. You can contact technical support via [email protected] or call +44 1183 130 140.
Returns & cancellations
For up to 14 days from receipt of goods, you can cancel your purchase without giving any reasons whatsoever. Please note that the goods must be returned unopened, unused and in the original packaging with the full postage paid. Items that have been installed cannot be returned.