Payment and delivery

Orders placed after Brexit Transition

Orders placed after the end of the Brexit Transition are subject to Government Charges. This can include Import VAT and Customs Duties. These are not charged by Loxone, but by the UK Government at the point of import. UPS is our selected global courier. UPS will pay these charges for you at the point of import. You will then be billed by UPS for these charges and these must be paid before you can take possession of your ordered goods.

Once you have the tracking number for your order, you can enter it on the UPS site: https://www.ups.com/track

Once the goods have cleared Customs, you will be able to see the charges due on the UPS website. It will itemise:

– Government Charges
– Brokerage Fee
– VAT

Government Charges: This will include Import VAT and any Customs Duties due on items that do not originate from within the EU. Items shipped from Loxone Electronics GmbH in Austria might not originate from the EU. You can identify the country of origin for each item on your Loxone invoice.

Brokerage Fee: This is charged by UPS (and other global couriers). Also called a “Disbursement Fee”. It is a fee for UPS because they will pay the Government Charges on your behalf to release your goods from Customs. Therefore, this is a Financial Services fee. This will be £11.50 minimum or 2.5% of the amount UPS has paid on your behalf. Source: 2021 UPS Tariff Guide

VAT: This is not to be confused with Import VAT. The line on your UPS order for “VAT” is the VAT charged on the services provided by UPS. As the only service being charged to you by UPS is the Brokerage Fee, the VAT due on that alone is £0.00. This is because the Brokerage Fee is classed as a Financial Services fee – and such fees are not subject to VAT.

You can pay the monies due to UPS from the UPS website in advance of your scheduled delivery to avoid any potential delays.

More information can be found in the Partner newsletters and the Partner Portal.

Shipping times (Europe + UK)

Delivery times vary by country and are not guaranteed

Country:	Average shipping time:
Austria, Germany, Czech Republic	1-5 Working Days
Belgium, Slovakia, Italy, France	2-6 Working Days
Hungary	3-6 Working Days
Spain	4-6 Working Days
United Kingdom	1-2 Working Days*
Other EU countries	2-10 Working Days

*UK mainland with next day delivery available on orders placed and paid for by 3 PM (UK time) Monday – Friday. Deliveries to outside of the UK mainland may take longer to arrive.  

Our delivery times also depend on product availability. The availability of a product is displayed on the webshop page for that product. Deliveries may be part-shipped to avoid delays where some items are not available.