What happened
On 18 October 2026, we detected a cyberattack on internal company systems.
Miniserver, Remote Connect and Exosphere are not affected
LOXONE Miniservers operate locally and independently of LOXONE services, with their own credentials. They control the building technology on site, on their own. Remote Connect, Exosphere and other services are not affected either. LOXONE installations continue to run without restriction. From the very beginning, the Miniserver architecture has relied on local users, with no central point of attack.
What we are doing
Together with external IT security experts and IT forensics specialists, we are working intensively to resolve the incident. We isolated the affected systems immediately and started forensic analyses. The relevant authorities have been informed.
Your contacts
If you have any questions, you can reach us around the clock: