Technical Solutions Specialist

Our Loxone Partner network of installers is growing fast and we are currently seeking a highly motivated problem-solver to support them and join our team as a Technical Solutions Specialist (Partner Coach) in Garnet Valley, PA (near Philadelphia).

We are hiring remote to start.

Why work with us?

After 10 years as a world-leading automation company from Europe, Loxone is growing exponentially with 140,000+ projects achieved for residential and commercial buildings worldwide. We’re heating up rapidly in the US, which is why we need you!

Loxone’s mission

CREATE AUTOMATION – We focus on the simple idea of creating a building that knows what to do on its own. From smart homes to commercial buildings of all types, our goal is to simplify control and installation of the system.

We’re a group of ambitious, hardworking and bright individuals, working together to create truly automated environments. Could you be the next performance-minded individual to join us?

We’re looking for

 Our Loxone Partner network of installers is growing fast and we are currently seeking a highly motivated problem-solver to support them and join our team as a Technical Solutions Specialist (Partner Coach) in Garnet Valley, PA (near Philadelphia).

In this role, you will be responsible for delivering exemplary customer service in the manner of system design and technical support to our business partners (system integrators, electrical contractors, IT specialists). This is an ideal opportunity for someone looking to grow their skills and responsibilities with an international company.

Responsibilities

At Loxone, our standards are high. The right self-motivated individual will be sure to push these standards. Support to our Loxone Partners is a significant role in day-to-day responsibilities. They are the dealers/accounts installing and implementing Loxone technology and solutions for their customers – seeking a Partner Coach for trusted guidance.

Key responsibilities:

  • Get new partners started and make them YOUR partners
  • Help your partners succeed
  • Be available for your partners if they have technical problems and questions

More responsibilities:

  • Provide support for 100% installation success with each project
  • Serve Loxone Partners by identifying their needs while engineering adaptations of products, equipment and services
  • Establish personal rapport with current Partners by delivering product knowledge and solutions
  • Provide product service or equipment and technical guidance by answering questions and requests
  • Assist new and existing Partners by scheduling design and planning sessions to review their current and upcoming projects
  • Determine improvements by analyzing cost/benefit ratios of equipment, supplies or service applications in customer environment as well as engineering or proposing changes in equipment, processes, materials, services
  • Resolve issues by researching documentation, troubleshooting hardware and software, guiding accounts through corrective steps while leveraging resources
  • Assist our team of trainers when hosting our Loxone Training Course
  • Develop customers’ staff by providing technical information and training resources
  • Reach out and connect monthly with our existing partner accounts by phone and email

Requirements 

  • Excellent problem-solving and technical skills
  • Passion for technology
  • Can-do attitude and willingness to learn
  • Experience with electrical and/or low-voltage wiring
  • Knowledge in Loxone hardware and software (internal training provided)
  • Familiarity with Windows and basic networking, programming experience is a plus
  • Experience with Excel, Office, Teams, Word
  • Technical troubleshooting skills
  • Proven track record in software and/or hardware knowledge of technology
  • Communications skills: verbal, written, phone
  • Proactive and intuitive approach to work autonomously

We offer

We are offering a secure, full-time role for a hardworking, determined individual that is ready to grow within our company.

  • Competitive and fixed salary
  • Comprehensive and competitive benefits package that includes 401(k) with employer matching, paid vacation, medical, dental and vision insurance
  • Flexible working hours between 7 a.m. and 7 p.m. (with options to work partially at home)
  • Upwards mobility in a fast growing company
  • Fun, upbeat working environment
  • Company culture and opportunities you dream about

How do I apply?

To apply please send your resume and a brief cover letter outlining your qualifications for the role. 

Send an email

Please send us your complete application, including the following

  • Cover letter 
  • Resume
  • Link to your LinkedIn profile

via email to [email protected].

Upload File

You can upload your documents (maximum 2x PDF documents) quickly and conveniently here.

    • Drop files here or
      Accepted file types: pdf.
  • This field is for validation purposes and should be left unchanged.