TECHNICAL SUPPORT ADVISOR
Full Time | Reading, UK
This is an opportunity to assume technical support responsibilities for one of Europe’s leading automation solution manufacturers, spending your time in the office dealing with incoming technical support queries via phone, chat or email by our network of independent installers. The queries relate to the capabilities of our software and award-winning hardware, as well as practical implementations of both. You’ll be troubleshooting installations remotely by applying your knowledge and understanding, ultimately resolving support cases with a systematic approach.
You’ll spend the rest of your time working with our product management and software team taking care of the beta testing, localisation of software, app, technical documentation. This role will keep you on your toes and challenge you. It will be fulfilling, enjoyable and varied with the opportunity to take on further responsibilities in the company.
- Assisting our network of installers with technical support
- Troubleshooting to identify problems and deliver quick solutions for partners.
- Coordinate with international members of the technical support team to resolve support cases and improve overall levels of support
- Preparing how-to and technical documentation to aid installers
- Experience in a customer service/advisor/consultant role
- Excellent technical understanding – especially relating to IT and electrical system
- Self-motivated and enjoys a challenge or solving problems
- Productive while working independently
- Be polite and patient, yet outgoing and a strong communicator with excellent command of English
We’ve got a lot to offer!
Depending on the country and location, we offer our employees a unique working environment. Discover all the benefits that await you at Loxone!
This is a full-time position at our Loxone UK location which is conveniently located adjacent to the Theale Train Station in Reading, Berkshire.
To apply, you can email us, upload your CV. Please, remember to include a Cover Letter with your application.
Or upload your CV here...
WORKING WITH LOXONE
Loxone enables the easy control and intelligent automation of all kinds of projects. From smart homes to commercial properties to custom applications.
Our employees are our soul. We offer attractive benefits & working conditions so that you feel completely at ease and can achieve top-level professional performance.
Discover our benefits now:
We change lives, make people happy and the world a little better. This offers unique projects across all departments, varied responsibilities and activities, as well as room for your own ideas.
Modern work environments
At Loxone, an ultra-modern, flexible workplace with high-quality work equipment is waiting for you. We attach great importance to the digitalisation of work processes and carry out our work as paperless as possible.
International and Local
At Loxone you will work in an international environment and benefit from close cooperation with colleagues and customers from all over the world. Depending on the job & qualification, there is also the opportunity for long-term stays abroad and progression to an international career.
Performance pays off. Outstanding work results do not go unseen at Loxone and are not only rewarded with attractive salaries. Companies bonuses are also offered for various performance-related results.
Staff purchasing opportunities
We live and breathe Loxone. The association of our employees with Loxone products has the highest priority, which is why they receive highly discounted prices on hardware. This is how we make every Loxonaut’s own Smart Home accessible.
No endless meetings, just get going and speak to management directly. No mundane 8 to 5, but varied days where you apply yourself. No boredom, but quick decision-making processes. That is Loxone.
People and Teams
People with a passion for their job. Inspire and benefit from working as part of a knowledgable and passionate team. We want to do great work and support each other as we do. That is what motivates us every day.
Promoting personal and professional development is a high priority for us. “Lifelong learning” in every professional field and at every entry-level – because your success is also our success. To this end, we do not set ourselves an annual budget limit but invest where the potential lies dormant.
Successes should be celebrated! Be it with cool after-work activities, unique company outings, the Loxone Inspiration Event with top speakers or simply a cosy get-together for a barbecue. According to Loxonauts, the annual highlight is the legendary Loxone Christmas party.
Easy commute and parking
Loxone in the UK is conveniently located adjacent to Theale Train Station in Theale, Reading if you prefer to use public transport. Alternatively, we are just off Junction 12 off the M4 with free on-site parking.