Activating the Caller Service

Information on activating your Loxone Caller Service.

Activate your Cloud Service

Register your Miniserver

After purchasing your Caller Service through the Webshop you will receive an invoice with the license key. To activate the Caller Service you then have to register the license for the Miniserver on which you want to use it. Tip: Have the serial number of your Miniserver to hand as you will need it to activate the Caller Service.

You can activate your Caller Service at

In order to activate the Caller Service you first have to register your Miniserver. If you haven't already done so, then please go to and enter your Miniserver's serial number to register it.

Help: How to find your Miniserver's serial number

Register your Miniserver

Add the Caller Service

After you have registered your Miniserver it will be shown in the list of registered devices and the option 'Add Caller Service' will appear. Click on 'Add Caller Service' and enter the license key of the service that you have purchased. Confirm your entry by clicking the 'Add' button.

Your license key will be checked and the service activated. Please allow up to one working day for this.

You can add Cloud Services on your own


Below you find the most commonly asked questions and questions, as well as answers and solutions to them. Should you still experience any difficulties to enable your Caller Service after following the instructions, then please do not hesitate to contact us.

Registration failed

If you are having problems registering your Miniserver or adding the Caller Service license key please do get in touch with us via LiveChat, phone or email.

Contact Us

You have successfully registered your Miniserver and activated the Caller Service but can't make calls

Please check that the network settings (in particular the DNS settings) of the Miniserver are correct. You can do this on the 'Settings' page of the admin interface of your Miniserver 'http://<MiniserverIP>/admin'. On this page please ensure that the fields 'DNS1 Address' and 'DNS2 Address' contain the IP address of a valid DNS server. The DNS address often is the IP address of your router, but you can use the DNS address of your provider or the address of a public DNS server as well.

Tip: Google offers a free and public DNS service, which you can use instead of your you ISPs service. To make use of Google's DNS service enter '' und '' in the DNS1 and DNS2 address boxes.

Use Google's DNS service