Partner Program

Customer Satisfaction Survey

The following satisfaction survey is used to assess the projects you submit for assessment for your partner status, it will check that they meet the minimum criteria Loxone has for a smart home.

Survey for customer satisfaction

This is required to achieve Gold or Platinum Partner Status.

How it works

The customer satisfaction survey will be conducted over the phone by one of our sales team once we receive the contact details of your customer. The survey is based on the following questionnaire which will be evaluated and the feedback then sent to you.

For the purposes of the partner program, a positive customer satisfaction survey will be valid for one year.

Main Requirements

All of the following main requirements must be fulfilled for a customer satisfaction survey to pass.

Technical Implementation

The following items, if present in the installation, must be automated using Loxone. For example, if electric shading is used in a house, then it must be automated with Loxone.

  • Shading
    Do your blinds adjust automatically depending on room temperature and the sun's position?
    Requirement: Use of the 'Automatic Blinds' function block in 'Automatic Mode'
  • Lighting
    Is the lighting automated using presence and motion detectors?
    Requirement: Use of the 'Lighting Controller' function block to integrate functions such as double tap for 'everything off'
  • Presence / motion detectors
    Do the majority of rooms in your house contain presence or motion detectors?
  • Heating
    Do you have zoned heating? Are temperature sensors used in the major rooms?
    Requirement: For each room being controlled the 'Intelligent Room Controller' function block should be used in Loxone Config.
  • Passive Cooling / Air Conditioning
    Is the cooling in your house controlled by Loxone, taking into account actual room temperature and whether or not a room is occupied?
    Requirement: For each room being controlled the 'Intelligent Room Controller' function block should be used in Loxone Config.


If a house has electric shading devices (e.g. electric blinds/curtains), then these must be controlled by Loxone and adjust automatically depending on room temperature and the sun's position. If they are not, then the customer satisfaction survey will not be positive overall, because one of the compulsory criteria has not been fulfilled. If there are no electric shading devices in the house, then this criterion does not count towards the result. In any project however, lighting must be automated by Loxone using presence/motion detectors.

Personal Satisfaction

We use these questions to ensure that the customer is satisfied with the installation. These questions must be answered positively.

  • Would you recommend your Loxone Partner to your best friend?
  • Are you satisfied with the result?

Further Requirements

The following requirements deal with any aspects of the installation that can be automated, but don't have to be:

Technical Features

At least 65% of the following features (if present in the installation) must by controlled/automated with Loxone for the customer satisfaction survey to receive a positive overall result.

  • Multiroom audio
  • Thermal solar installation
  • Ventilation
  • Burglar alarm system
  • Electric gates and doors (e.g. garage door/house door)
  • Sauna
  • Pool/Pond
  • Photovoltaic (PV-Installation)
  • iPhone, iPad or similar (user interface)
  • Coloured LED lighting
  • Other


Example: If ventilation, a burglar alarm and multiroom audio are present, then at least two out of three of these technical features (at least 65%) must be integrated and automated with Loxone. If a technical feature is not present in a house, then it will not count towards the result of the satisfaction survey.

Project Feeback

The following points are for feedback on the Loxone Partner. Only some of the questions count towards the result of the survey. The main objective of this section is to allow the Loxone Partner to improve their service further.

Smart Home & Comfort Functions

The following questions do not count in the assessment.

  • Do you use the Loxone Caller Service?
  • Do you use lighting scenes, and do you know how to change them?
  • Do you have a 'Good Night' button?
  • To you switch your house into night-mode? (e.g. with dimmed lights in corridors/toilet at night)
  • Is your garage door monitored?
  • Do you control your intercom with Loxone?
  • Have you integrated IP cameras with Loxone?
  • Do you use double or triple click functions?
  • Can you also control your home remotely?


Standard of care

The following questions assess the quality of service received once the project was complete. For a customer satisfaction survey to pass, the customer must receive adequate training in how to use Loxone and the home's automation must be satisfactorily optimised for the requirements of the customer.

  • Did the Loxone partner carry out a hand-over of the installation?
  • How would you rate the quality of hand-over?
    Give a rating from 1 - 4 (1 = Outstanding 2 = Good, 3 = Average, 4 = Poor)
  • Did your partner arrange for a follow-up appointment for "fine-tuning" your installation 1 - 3 months after completion?
  • How would you rate the quality of the "fine-tuning" session?
    Give a rating form 1 - 4



The Partner carried out a hand-over and fine-tuning session with the customer, but the fine-tuning session was rated with a 3 by the customer (average), so the overall satisfaction survey's result will be negative.

Further questions? Get in touch!

Do you have any further questions about the Customer Satisfaction Survey? Then get in touch!

Stefan Friedl
Project Development

T: +43 7287 7070-764
Skype: stefan.friedl.loxone